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# How do I use the new Live Call Widget features (Transfer, Hang-Up, Notes, Timer) in MyOperator?

| Tip
Quick answer — Open Web Panel → Call Logs → Live Call Widget. From there, you can transfer an in-progress call, hang up, add a mid-call note, and monitor a real-time call-duration timer.
All actions are written instantly to Call Logs and Analytics.

## When should I use this guide?

Use it if you are an Admin, Moderator, or Agent with call-control rights who wants to operate the latest August 2025 Live Call Widget upgrades from a desktop browser.

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## Prerequisites checklist

| Requirement | Minimum value |
| --- | --- |
| Plan | Cloud Call Centre |
| Interface | MyOperator Web Panel (desktop) |
| Browser | Latest Chrome / Edge / Firefox |
| Role | Admin / Moderator, or Agent with Call Control rights |
| Active call visible | Call appears in Live Calls |

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## Watch the video walkthrough

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## Feature matrix & required permissions

| New feature | Needed permission | Visible to |
| --- | --- | --- |
| Transfer live call | Call Control → Transfer | Admin, Moderator, Agent* |
| Hang Up live call | Call Control → End Call | Admin, Moderator |
| Add mid-call note | Call Control → Add Note | Admin, Moderator, Agent |
| Real-time timer | None (read-only) | Everyone |

*Agent must be online/available.

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## Step-by-step actions

### Transfer a live call

1. Open Web Panel → Call Logs → Live Call Widget.
1. Click the active call row.
1. Select Transfer → choose Agent or Department.
1. (Optional) Add a short note, e.g., “Billing query”.
1. Click Confirm Transfer.

![](https://content.api.getguru.com/files/view/e45b0d0a-6fbe-46b4-9014-df8402370119)
![](https://content.api.getguru.com/files/view/32ae2508-4274-4988-81f5-593a992e8174)

Expected: Call moves instantly; Call Log entry “Transferred by you” + note.

### Hang up a live call

1. Select the call in the widget.
1. Click Hang Up → Confirm.

Expected: System disconnects call; log shows “Ended by you”.

### Add a note mid-call

1. Click Add Note on the call card.
1. Type key points (e.g., “Promised callback @ 16:00 IST”).
1. Click Save.

Expected: Timestamped note appears in Call Log.

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## Real-time Call Duration

* Timer starts at connection and updates every second.
* Hover to view “Connected at” start-time and current talk-time.

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## Results

* ✓ Call Log – Shows Transfer / Hang-Up / Note events with timestamps.
* ✓ Analytics → Reports – Talk-time and duration metrics refresh automatically.
* ✓ Contact Timeline – Mid-call notes appear next to the recording and disposition.

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## Edge cases & limitations

* Web-only—no mobile app or API yet.
* Buttons hide if your role lacks the matching permission.
* Transfer fails if the target agent is offline; call stays with you.
* Some PSTN carriers take 3–5 s to release after Hang Up.
* Notes are immutable for Agents; Admins can edit within 15 min.

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## When does this NOT work?

1. You’re on an Office IVR plan (feature not included).
1. You are viewing in a mobile browser—the widget is hidden.
1. No active calls exist—controls remain disabled.

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## Troubleshooting & escalation

| Issue | Quick fix | Escalate to |
| --- | --- | --- |
| Widget not visible | Ensure an active call exists; refresh the page | Workspace Admin |
| Transfer button missing | Ask Admin to grant Call Control → Transfer | Admin |
| Hang Up delayed | Wait 5 s, retry; capture UID & caller number | Support (SLA 4 h) |
| Note didn’t save | Check connectivity, retry; if call ended, add via Call Log | Support |

Need more help? Click Help → Support in the Web Panel or email [support@myoperator.com](mailto:support@myoperator.com) with the caller number, UID, and timestamp.

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Keywords: Live Call Widget, transfer live call, hang up, mid-call note, real-time call duration, MyOperator