How do I use the new MyOperator Dashboard to track missed and received calls?
Quick answer
The new MyOperator Dashboard automatically shows real-time, present-day call performance—including calls received, missed, user activity, region distribution, and traffic trends.
Just log in, and the Dashboard appears as your default homepage. No extra setup or filters are required.
When should I use this guide?
Use these steps when you want an instant, real-time snapshot of business call activity:
- How many calls each department received vs. missed
- How each user handled their incoming and outgoing calls
- Which regions the calls are coming from
- Current call traffic trends (last 12 hours)
This is ideal for managers, supervisors, and admins who need live performance tracking without exporting reports.
1. Prerequisites & access rules
Requirement | Details |
|---|---|
Role | Pro-User access with permission to view analytics/dashboard |
Setup | Departments, numbers, and users must exist in your account |
Data | At least some call activity for the day |
Access | Works on the latest Chrome/Edge and MyOperator Android/iOS app |
2. Open the Dashboard & set filters
- Sign in to MyOperator.
- The Dashboard loads automatically as your first screen.
- If you manage multiple accounts, switch using Account Options → Accounts.
The dashboard does not use time filters or date ranges. It always shows real-time, present-day metrics.
3. Real-time metrics — card-by-card breakdown
The new Dashboard displays four live insights:
3.1 Departments card
Shows today’s department-wise call load and performance.
You will see:
- Total calls landed per department
- Received (Answered)
- Missed (includes ring-no-answer and outside business hours)
Sample view
Department | Received | Missed |
|---|---|---|
Sales | 379 | 41 |
Support | 248 | 17 |
What it tells you:
- Which departments are overloaded
- Who needs staffing support
- Real-time service levels
3.2 Users card
Displays each user's call accountability in real time.
Metrics include:
- Total incoming calls received
- Missed calls
- Outgoing calls made
Great for:
- Performance coaching
- Monitoring agent productivity
- Identifying who needs help or training
3.3 Regions card
Shows which states across India your calls are coming from, in percentage format.
What you get:
- State-wise traffic distribution
- Live customer location insights
- Audience concentration patterns
Use this to understand:
- Where demand is highest
- Region-specific campaign or staffing planning
3.4 Traffic (last 12 hours) card
A real-time graph showing:
- Incoming call trends
- Outgoing call trends
- Peak traffic windows over the last 12 hours
This helps teams:
- Identify busy hours
- Deploy more agents when call load spikes
- Ensure adequate coverage during critical times
4. When no data appear, it means:
- No calls made today yet
- Numbers or departments are not properly assigned
- User is not mapped to any department
- Logged into the wrong account
- Internet or browser caching issues
Refresh the dashboard if the “Last updated” timestamp looks old.
5. Troubleshooting — common questions
Q: What counts as a missed call?
A missed call is any call that:
- Rang but was not answered before the timeout
- Arrived outside business hours
- Was disconnected before agent pickup
Q: How real-time is the data?
The dashboard updates continuously, showing present-day data only.
Q: Can I export the data?
Exports are available under detailed logs, but not directly from the dashboard cards.
Q: Does this show WhatsApp data?
No. The Dashboard currently tracks only call activity, not WhatsApp interactions.
Q: Can I view this on mobile?
Yes. The MyOperator app provides a mobile-friendly version of the dashboard.
Need more help? Contact support@myoperator.com or click Support → New ticket and include screenshots, plus the Last updated timestamp.
Keywords: MyOperator dashboard, missed vs received calls, department analytics, user call handling, live traffic
Updated on: 18/02/2026