Articles on: MyOperator

How do I use WhatsApp “Coupon Code Templates” to send one-tap discount codes in MyOperator?

Quick answer

Coupon Code Templates let you add a fixed "Copy Code" button to any Marketing message template. Customers tap once to copy the code (max 15 alphanumeric characters) and paste it at checkout—zero typing required.


When should I use this guide?

Read on if you:


  • Run promotions or discounts on WhatsApp, and
  • Want customers to redeem codes with the least possible friction.



1. Who should use Coupon Code Templates?

  • E-commerce stores — e.g., weekend "SALE25" codes
  • Restaurants & food delivery — repeat order boosts like "TASTY10"
  • Retail brands — launch offers such as "NEWLOOK"
  • Service businesses (salons, gyms, etc.) — membership deals like "FIT2024"


The common goal: make redemption so easy the customer can’t resist.



2. Top benefits

  • Higher redemption rates — one-tap copy removes memory or typing errors.
  • More sales — frictionless discounts speed up purchase decisions.
  • Cleaner, action-oriented messages — a visible button guides the user.
  • One template, many codes — reuse the same template with different codes in live chat, campaigns, or API sends.



3. Step-by-step setup


Step 1 — Create the template

  1. Choose Marketing when creating a new message template.
  2. Add a button ➜ select Copy Code.
  3. Button text is fixed as "Copy Code."
  4. Enter a placeholder coupon value; preview updates instantly.


Step 2 — Send with a live code

Channel

Where you enter the real code

Live chat

Agent is prompted before sending (e.g., type "SAVE15").

Campaign

During campaign setup, you can assign a unique code per CSV row.

API

The developer passes the code in the API request payload.


Visual flow


Alt-text: Sequence diagram showing agent choosing template, customer copying code, and pasting at checkout.



4. Rules & limitations

Rule

Detail

Template category

Only available in Marketing templates.

Button text

Always "Copy Code" (non-editable).

Code format

Up to 15 alphanumeric characters; no special symbols.

Quantity

One Copy Code button per message template.


When it won’t work

Attempting to add the button to a Utility template or inserting multiple Copy Code buttons will not be allowed.



Keywords: WhatsApp coupon code template, Copy Code button, promotional messages, marketing template, one-tap discount

Updated on: 01/12/2025