> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I view and filter Call Reports in MyOperator?

| Tip
Quick answer — Open Web Panel → Reports to visualize call volume, answer rate, and on-call time. Adjust filters (date, grouping, call type) at the top to get the metrics you need. A summary view is also available in the mobile app.

## When should I use this guide?
Use it whenever you need performance metrics by user, department, or an entire workspace—for staffing, QA, or monthly reviews.

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## 1. Prerequisites
| Requirement | Why it matters |
| ---- |
| Reports → View permission | Grants dashboard access |
| Desktop browser | Full feature set |
| Mobile app (optional) | Needed for “Mobile source” data |
| Date range ≥ 30 days | Enables Monthly view |

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## Watch the video walkthrough

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## 2. Reports vs Call Logs
| Feature | Reports (Dashboard) | Call Logs (Timeline) |
| ---- |
| Granularity | Aggregated metrics | Per-call details |
| Exports | PNG / CSV per widget | CSV/Excel (filtered) |
| Filters | Date, Grouping, Source | Date, Status, Number |
| Mobile availability | Quick views | Not available |

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## 3. Step-by-step: view Reports (Web)
1. Log in to MyOperator Web Panel.

![](https://content.api.getguru.com/files/view/4ec51899-23ae-47de-9be6-cac9a94f2ca2)

*Alt text: MyOperator dashboard*

1. Click Reports in the left sidebar.

![](https://content.api.getguru.com/files/view/6a91703f-fda5-417d-9dfb-864efc001bac)

*Alt text: Click Reports*

1. Use top filters:
2. Time Frame: Today, Week, Month, Custom
3. Grouping: User, Department, Group
4. Call Type: Incoming / Outgoing

Navigate to “All Company Data” / departments (top-left) to see combined reports if you have multiple groups.

![](https://content.api.getguru.com/files/view/8948903b-6683-474c-97e3-93872a52570b)

*Alt text: Use filters and see the combined reports*

1. Click widgets (Overview, Trends, Performance) to drill down.
2. Hover any widget → Export → CSV/PNG if you need a download.

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## 4. Step-by-step: quick views (Mobile)
1. Install & sign in to the MyOperator mobile app.
2. Tap Reports.
3. Choose the Time frame and Grouping.
4. Swipe across Overview → Trends → Performance.

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## 5. What you’ll see (charts & filters)
* Pie chart: Connected vs Missed.
* Line chart: Daily/Weekly call volume.
* Pickup% tables for Users & Departments.
* On-Call-Time table: total minutes / avg duration.
* Filters affect all widgets instantly.

![](https://content.api.getguru.com/files/view/02b3dbe1-c0f4-480f-9f40-ffb3042d3cb4)

*Alt text: Charts and filters*

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## 6. Success checklist
* ✓ Widgets refresh after changing a filter.
* ✓ Metric totals change as expected (verify with screenshot or export).
* ✓ Monthly option appears for ≥ 30-day ranges.

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## 7. Edge cases & limits
* Mobile metrics populate only after the same account signs in on the app.
* Large ranges may take a few seconds to load; narrow the range for faster performance.
* “Monthly” button disabled for ranges < 30 days.

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## 8. Troubleshooting & escalation
| Issue | Quick fix | Escalate to |
| ---- |
| Reports menu missing | Ask Admin for Reports → View | Workspace Admin |
| Monthly disabled | Expand range to ≥ 30 days | — |
| Charts empty | Widen date range or clear restrictive chips | — |
| Mobile data absent | Log into the mobile app → confirm sync | — |

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Keywords: call reports, view reports, filter reports, performance dashboard, MyOperator