Articles on: MyOperator

How do MyOperator Low-Balance alerts work, and how can I change, stop, or automate them?

⚡ Quick answer


  • MyOperator automatically warns you—by Email, SMS, and an in-app banner—when your account credits drop below the alert threshold (default: Rs. 500).
  • Admins or Billing users can raise that threshold, enable Auto-Recharge, or—in effect—stop the emails by setting a higher minimum balance.
  • Recharging or turning on Auto-Recharge prevents service interruptions to IVR, calls, WhatsApp/SMS campaigns, and automation workflows.


When should I use this guide?


Read it whenever you:


  • You receive a Low-Balance email/SMS,
  • You want to fine-tune or silence those alerts, or
  • You need to guarantee continuous service without last-minute top-ups.



How Low-Balance alerts are sent


  • Email → sent to your registered billing email address.
  • SMS → sent to your registered admin or billing phone number.
  • Dashboard Banner → A warning pop-up is visible whenever you log in.


Info By default, alerts trigger when your balance falls below Rs. 500. You can set a higher custom threshold if needed.



What the alert email looks like


Section

Description

Subject Line

“⚠️ Low Balance Alert – Recharge Your MyOperator Account”

Sender

accounts@myoperator.com or support@myoperator.com

Recipient

Your registered admin or billing email address

Current Balance

Remaining credits (Rs.) in your account

Alert Threshold

Minimum balance level that triggered the alert

Recharge Now button

One-click link to your Payments page

Recommended Actions

Suggestions like enabling Auto-Recharge or adjusting thresholds

Support Contact

Email/phone details for MyOperator Support


Warning If not recharged in time, your account may experience paused IVR, blocked campaigns, missed calls, or automation failures.



Change the threshold (or effectively stop the emails)


  1. Log in to your MyOperator Dashboard.
  2. Go to Billing → Recharge Settings.
  3. Locate the Low Balance Alert option.
  4. Enter your preferred threshold (e.g., Rs. 1000).
  5. Click Save.


Setting up Alerts


Setting up Alerts


Setting up Alerts


  • Only users with Admin or Billing permissions can update this setting.
  • Increasing the minimum balance delays—or effectively stops—future Low-Balance emails until the account falls below the new value.
  • It is strongly recommended to maintain enough balance for at least the next 10 days and not rely on last-day payments.



Enable Auto-Recharge


What to do when you receive an alert:


  • Recharge instantly via Billing → Payments → Pay Now.
  • Turn on Auto-Recharge to avoid manual top-ups in the future.




  • Keep your threshold slightly higher than your average weekly usage to avoid disruptions.
  • Minimum balance refers to the funds you are advised to maintain for uninterrupted service. Falling below it may trigger automatic debits or Low-Balance notifications.
  • The specific amount of the minimum balance may vary depending on your business proposal or plan.



When alerts or updates will NOT work


Symptom

Possible cause

Solution

Not receiving alerts

Wrong email/phone on file

Update contact details in the dashboard

Cannot see the Low Balance Alert field

You lack Admin/Billing rights

Ask an Admin to make the change

Threshold won’t save

Browser cache shows the old value

Refresh or clear cache, then re-check

Auto-Recharge failed

Overdue invoice or payment error

Clear dues or update payment method



Need help?


  • Email: support@myoperator.com
  • In-app chat: “Help → Chat with us” (24 × 7)
  • Phone: +91 81029 81029 (Mon–Sat, 9 AM–7 PM IST)


Tip Escalate urgent balance issues by marking the subject [URGENT] Balance Alert.



Keywords: MyOperator low balance alert, minimum balance threshold, stop low-balance emails, auto-recharge, account credits

Updated on: 08/01/2026