Articles on: MyOperator

How does MyOperator check my credit balance when I schedule or run a campaign?

Quick answer


  • Credit is checked twice—first at scheduling, then again at execution.
  • If you lack credits at either checkpoint, the campaign is blocked instead of sending partial messages.
  • Recharge any time via Dashboard → Billing → Recharge, then reschedule or re-run the campaign.


When should I use this guide?


Use it before launching any bulk SMS/voice campaign so you understand how the two credit checks work and how to avoid last-minute failures.



1. Two-stage credit-check logic


Stage

System action

User impact

Typical edge case

  1. Scheduling

Estimates required credits (audience × template cost) and compares with the current balance.

If insufficient, you see a red warning + "Recharge now" link. Scheduling is blocked.

You recharge later and reschedule.

  1. Execution (T-0)

Re-checks the actual balance just before send time.

If insufficient, the entire campaign is cancelled—no partial sends.

Credits were used by another campaign between Stage 1 and Stage 2.



2. Prerequisites & edge cases


  • You must have enough message or minute credits to cover the full audience.
  • Credits are deducted per template/media type.
  • Draft campaigns older than 30 days are auto-deleted, so reschedule after that period.



3. What happens if the check fails


Fail point

System response

Next step

At scheduling

Campaign remains in Draft with status "Insufficient credits."

Recharge → Edit → Save & Schedule.

At execution

Status changes to "Failed – low balance."

Recharge → Duplicate campaign → Schedule new run.


Expected outcome after recharge: status "Scheduled" (Stage 1) and "Completed" (Stage 2).



4. Best-practice checklist


  • Check Dashboard → Billing for balance before creating campaigns.
  • Enable low-credit email/SMS alerts.
  • Turn on Auto-recharge (Billing → Auto recharge → Set threshold).
  • Re-verify balance if you schedule campaigns weeks in advance.



5. When the logic does NOT prevent failure


  • If your template is rejected by the carrier after credits are locked, the campaign may fail for compliance reasons, not for balance.
  • Credits added after the final execution check will not revive a cancelled campaign—you must reschedule.



6. Why MyOperator uses dual balance checks


  • Protects businesses from unexpected failures
  • Ensures predictable billing
  • Avoids partial deductions
  • Maintains WhatsApp policy compliance


Need help? Contact MyOperator Support with the Campaign ID and a screenshot of the error.



Keywords: credit check, campaign balance, insufficient credits, schedule campaign, MyOperator

Updated on: 12/01/2026