> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How does MyOperator protect my data and ensure it isn’t sold or misused?

⚡ Quick answer

MyOperator builds trust for multiple reasons, explained below.

## When should I use this guide?

Read this before you commit critical call-handling or customer-support traffic to MyOperator and need hard facts—reviews, certifications, and guarantees—to share with management or procurement.

---

## 1. Security, Privacy & Compliance

* ISO/IEC 27001:2013 compliant – follows global information-security standards.
* Zero major security incidents reported – clean public track record.
* Data encryption & secure protocols – protect calls, logs, and customer data.
* Role-based access control (RBAC) – only authorised users can access sensitive data.
* Multi-factor authentication & audit logs – prevents unauthorized access.
* Clear data-protection practices – documented guidance for handling recordings & logs.
* Compliance with TRAI & DoT – follows Indian telecom rules, consent, DND & UCC guidelines.
* Support for privacy features – number masking, access restrictions, and data masking.

---

## 2. Reliability, Redundancy & Uptime

* 99.99% uptime SLA – formal availability commitment.
* SLA credits available – compensation if uptime drops below SLA.
* Multi-operator redundancy – automatic failover if one telecom route fails.
* Multi-geography redundancy – infra spread across regions for higher resilience.
* Cloud-based architecture – no hardware dependency, higher business continuity.
* Continuous monitoring – issues detected and resolved quickly.
* Full admin access to logs, billing, and recordings.

---

## 3. Market Credibility & Social Proof

* 12,000+ customers – large adoption across industries.
* Trusted by well-known Indian brands – proof of enterprise usage.
* Positive Google & Capterra reviews – strong on ease of use & IVR/call routing.
* Balanced G2 feedback – good for SMBs; highlights strengths & limits.
* Trustpilot presence – mix of reviews indicating authentic usage.
* Case studies & testimonials – real business impact stories.

---

## 4. Transparency, Documentation & Governance

* Public SLA & terms – clear commitments and responsibilities.
* Security & privacy documentation available – policies, guidelines, controls.
* Defined data retention & residency – clear storage & archival rules.

---

## 5. How to verify for yourself

1. Start a [free trial](https://myoperator.com/india-pricing#signup) → no card required.
2. Schedule a 15-minute demo → for a guided security walk-through.
3. Contact us:

Email: [support@myoperator.com](mailto:support@myoperator.com)

Phone: +91 81029 81029 (Mon–Sat, 9 AM–7 PM IST)