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# How to change the dialing sequence of my users in a department on the MyOperator panel?

| Tip
Quick answer: Set a serial dialing sequence so calls try users one-by-one in the exact order you arrange.

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## Prerequisites

* Access: You’re an Admin (or a role that can edit Manage → Departments).
* Where: Use the web dashboard.
* Department membership: The users you want to order are already added to the Department.

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## Step-by-step: Set the dialing order (Serial)

1. Sign in to your MyOperator dashboard.
2. Go to Manage → Departments.
3. Find your Department and click Edit (or Add New to create one).
4. Open Department Setting for Call Flow.
5. Under Dialing strategy, select Serial-wise in order to dial all selected users.
6. In the Users list, drag and drop to rearrange users into your preferred order (top = first to ring).
7. Click Save to apply changes. If your account requires publishing, click Save/Publish at the top.

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## Verify the new order

1. Place a test call to the number that routes to this Department.
2. Let User 1 ring for a few seconds, then decline or don’t answer; confirm it proceeds to User 2, then User 3.
3. Check Reports/Call Logs to see the call attempted users in the order you set.

|| Info
Expected result: The call rings users exactly in your configured sequence.

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## Notes & limitations

* Ring timeout matters: Calls move to the next user based on your Department’s ring timeout.
* Unavailable users: If a user is unreachable (e.g., device offline or DND), the call continues to the next user.
* Multiple Departments: Reorder users per Department; orders don’t carry over.

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## Troubleshooting

### I can’t drag and drop users

* Ensure you’re editing the correct Department and have edit permissions.
* Try a standard zoom level (100%) and a desktop browser.

### A user isn’t appearing in the list

* Add them to the Department in Manage → Departments → Members.
* Ensure the user has a valid reachable phone/device configured in their profile.

### Calls skip the first user

* Increase the ring timeout in Department call-flow settings.
* Check whether the user is busy, in wrap-up, or DND.
* Confirm their device/number is active and correct.