Articles on: MyOperator

How to change the ringing time to the user?

You can change how long a user’s phone rings before the system forwards the call to another user, department, or voicemail. This can be configured directly in the MyOperator panel.



Step-by-Step: Adjust Ringing Duration


  1. Log in to Dashboard


  • Sign in to your MyOperator panel.


  1. Go to Departments


  • From the top menu, click Manage.
  • Navigate to Settings → Departments.


  1. Select a Department


  • Click Add New to create a department or Edit an existing one.


  1. Locate Ringing Time Field


  • In Department Settings for call flow, find the Ringing Time option.


  1. Set Duration


  • Enter the desired time in seconds.
  • Minimum: 10 seconds
  • Default: 25 seconds (can be increased as needed).


  1. Save Changes


  • Click Save to apply.


Info : Calls will now ring for the set duration before moving to the next step (forwarding, another user, or voicemail).



Important Notes


  • Shorter ring times reduce waiting, while longer ring times give users more time to answer.
  • Ensure call flow actions (forwarding, voicemail, etc.) are configured after the ring time expires.
  • Ring time settings apply per department. Adjust each one as needed.



What You Can Expect


  • Full control over ringing duration for users.
  • Optimized call handling based on your team’s response times.
  • Seamless transition to forwarding or voicemail if unanswered.






Need Help?


If you encounter issues while updating ring time, contact MyOperator Support at support@myoperator.com or use the in-app chat.

Updated on: 20/09/2025