Articles on: MyOperator

How to Get and Manage a MyOperator Helpline Number for Your Organisation

Quick Answer


Info

You no longer need to manually create or configure a helpline number.


To get a MyOperator helpline for your organisation:


  1. Sign up on the MyOperator website, or
  2. Connect with your MyOperator Account Manager.


The MyOperator onboarding team will handle your helpline setup, IVR, routing, and agent mapping. You’ll receive login access to monitor and manage calls through your dashboard once everything is ready.


When to Use This Guide


Use this guide if your organisation (business, NGO, or government body) needs a single, central contact number for inbound queries, customer support, or grievance redressal.



1. Sign-Up and Onboarding Process



  1. Go to www.myoperator.com.
  2. Click "Get Started" or "Sign Up Free."
  3. Enter your basic details:

    • Organisation name
    • Industry type
    • Contact person’s name and phone number
    • Business email ID


  1. Choose a suitable plan (Compact, Sedan, or SUV).
  2. Submit your details.
  3. Within 1 business day, a MyOperator representative will contact you to confirm setup and guide you through IVR configuration.


Tip

You’ll receive your account credentials and a dedicated virtual number via email.




If you’re already a MyOperator customer:


  1. Reach out to your Account Manager via call or email.
  2. Share details such as:

    • Department or campaign you want the helpline for
    • Number of agents to be added
    • Preferred working hours
    • IVR greeting (optional)


  1. Your Account Manager will create and activate your helpline number within 24 hours.
  2. Once activated, you’ll receive:

    • The new helpline number
    • Login credentials
    • A walkthrough of the dashboard for monitoring calls and analytics



2. What Happens After Setup


Once your helpline number is active:


  • All inbound calls will automatically route through your IVR menu.
  • You can view real-time analytics, including:

    • Total calls received
    • Answered vs missed calls
    • Agent performance metrics
    • Call recordings and durations


To access your data:


  1. Log in at app.myoperator.co.
  2. Go to Dashboard → Live Calls to track calls in real time.
  3. Go to Reports → Recordings to access audio logs.
  4. Use Analytics → Overview for insights into call volumes and agent efficiency.



3. Updating Your Helpline Configuration


If you need to make changes (like adding agents or editing IVR prompts):


  1. Log in as Admin to the MyOperator Dashboard.
  2. Go to Settings → Call Flow.
  3. From here, you can:

    • Add or remove agents
    • Update IVR greetings (MP3, <60 seconds)
    • Adjust business hours


  1. Click Save & Publish to apply changes instantly.


If you’re unsure or want expert help, contact your Account Manager—they can make updates for you.



4. Troubleshooting & Common Issues


Issue

Possible Cause

Resolution

Calls not reaching agents

The agent’s phone is switched off or out of the network

Enable call forwarding or add a fallback agent

IVR not playing

Audio file is longer than 60 seconds or larger than 1 MB

Re-upload a shorter MP3 file

Analytics not updating

Browser extensions are blocking live data

Whitelist *.myoperator.co in your ad-blocker or privacy add-ons

Didn’t receive login credentials

Account setup is still under verification

Contact your Account Manager or email support@myoperator.com



5. When This Feature Doesn’t Apply


  • Offline offices (no internet) — cannot view logs or analytics.
  • Outbound-only requirements — use the Dialer module instead.
  • SMS reception — helpline numbers cannot receive SMS; use a dedicated SMS gateway.



6. Need Help?


Updated on: 27/11/2025