How do I find out if Meta has rejected my WhatsApp Business Account (WABA) application in MyOperator?
⚡ Quick answer
If Meta rejects your WhatsApp Business Account (WABA) application, you’ll see a “Rejected” status beside the account in your MyOperator dashboard.
Meta makes the final approval decision — MyOperator only reflects the status and helps you reapply or appeal.
Where to Check the Status
- Log in to your MyOperator panel → in.app.myoperator.com
- Navigate to WhatsApp → Accounts in the left navigation bar
- Under WhatsApp Accounts, look for your account status label:
- ✅ Approved
- ⏳ Pending
- ❌ Rejected
Common Reasons for Rejection & How to Fix
Reason for Rejection | How to Fix It |
|---|---|
Business name doesn’t match documents | Update FBM documents (e.g., legal certificate, GST, website) to exactly match your submitted name |
Invalid or inactive website/social profile | Provide an active, professional website or business-linked social media profile |
Phone number already linked to another WhatsApp | Use a fresh number not tied to the WhatsApp Consumer or Business App |
FBM verification is incomplete or incorrect | Complete verification in Facebook Business Manager with accurate business info |
Prohibited industries (e.g., gambling, drugs) | WABA cannot be approved for restricted industries per Meta’s Commerce Policy |
Generic or vague display name (e.g., “Shop123”) | Update the display name to reflect your registered brand/business name clearly |
What to Do If Rejected
- Log in to Facebook Business Manager and correct any pending verification issues.
- Ensure all documents (license, GST, website) are up to date and consistent.
- Re-submit the application via MyOperator once fixed.
- If unsure, contact support@myoperator.com for guidance on appeal or reapplication.
Appeal & Re-Submission Timeline
- Once corrections are made, you can resubmit immediately.
- Meta typically reviews appeals or resubmissions within 1–5 business days.
- You’ll receive updates via both the MyOperator dashboard and FBM notifications.
Before reapplying, check your FBM Business Info and Display Name against Meta’s Commerce & Business Policies. Fixing issues upfront increases your chances of fast approval.
Updated on: 09/01/2026