Porting your number away from MyOperator

To port (transfer) your mobile or toll-free number away from MyOperator you must: submit the official port-out form, clear any outstanding dues, receive a No Objection Certificate (NOC) from MyOperator, and ask your gaining provider to initiate the port before the NOC expires.

Quick summary (1 line)

Complete the port-out form → pay any dues → MyOperator issues NOC → your new provider ports the number using the NOC (within the NOC validity window).

Who this applies to

• Businesses and customers who have numbers (mobile or toll-free) provisioned through MyOperator and want to move them to another provider.

Important terms (plain language)

• Port-out form — The official online form you must complete to start a port-out request. MyOperator requires accurate details on that form.
• No Objection Certificate (NOC) — A document MyOperator issues after verifying details and confirming all dues are cleared; it authorises the receiving provider to port the number.
• NOC validity window — The NOC is valid for a limited period (the exact window is shown on the port-out form). The new provider must initiate porting within that window.
• Active service requirement — The number must remain active with MyOperator while the port-out process completes.

Step-by-step: How to port your number out

1. Fill the official port-out form (online) with accurate details. Video walkthroughs are available from MyOperator to guide you through the form.
2. Clear outstanding dues — Settle all pending invoices; MyOperator issues the NOC only after dues are cleared.
3. Receive your NOC — After verification MyOperator issues the NOC required by the new provider. Note the NOC expiry date.
4. Contact your new (gaining) provider — Provide the NOC and request them to initiate the port before the NOC expires. Continued services and billing are handed over to the gaining provider after port completion.
5. Confirm completion — Once ported, your number is controlled by the new provider; verify service & billing with them.

NOC & timing — what to watch for

• The NOC has a limited validity. If the gaining provider does not initiate porting before expiry, you’ll need to request a new NOC.
• Keep the number active on MyOperator while porting is underway — deactivating service may invalidate the process.

Regulatory & compliance note

Port-outs follow TRAI’s Mobile Number Portability (MNP) rules and any applicable telecom regulations; MyOperator complies with these regulations and may update its processes to reflect regulatory changes.

Common questions (copy-paste answers)

Q: Do I need to pay anything to MyOperator to port my number out?

A: You must clear any outstanding dues before MyOperator issues the NOC; there is no separate “port fee” beyond settling your account balance (if any).

Q: How do I start a port-out?

A: Complete the online port-out form and follow the video walkthrough (links available in the support portal).

Q: What happens after the NOC is issued?

A: The gaining provider must use the NOC to request porting. After the port is successful, the gaining provider is responsible for service and billing.

Troubleshooting & tips

• If the gaining provider says the NOC expired, request a new NOC from MyOperator after confirming all dues are cleared.
• If porting fails, confirm the number remained active during the process and that the gaining provider used the exact NOC details.
• Keep screenshots of the submitted form, payment receipts, and any NOC emails to speed up support if there’s an issue.

Summary table (copy-paste)

Updated on: 11/09/2025