How do I pay MyOperator invoices in full and later claim a TDS refund (Form 16A) in India?
Applies to: Finance/Accounts Payable teams in India.
Outcome: Pay invoices in full, then claim a TDS refund to your bank once you have Form 16A.
Key points (at a glance)
- Pay full invoice now (system is auto-debit/automated; net-of-TDS payments aren’t supported at charge time).
- Claim a refund later with a valid Form 16A once your TDS is deposited with the government.
- Eligibility: Indian services billed in INR by VoiceTree Technologies Pvt. Ltd. only.
- Cut-off: Submit TDS certificates for a financial year by May 31 of the following year.
- Processing: Verify in ≤3 working days; payout in ≤10 working days after approval.
Prerequisites (what you need before you submit)
- Form 16A (PDF) for the relevant quarter(s) showing the deduction against MyOperator/VoiceTree.
- Your organization details: Legal name, TAN (deductor), PAN, billing contact email/phone.
- Invoice references: Invoice no(s), date(s), gross amount, TDS amount, payment date/UTR (if available).
- Refund bank details: Account name, account number, IFSC, bank name/branch. (A cancelled cheque image may be requested.)
Only Income-tax TDS refunds are in scope. GST TDS/TCS adjustments are not covered by this workflow.
Step-by-step: claim a TDS refund
- Pay the invoice in full (auto-pay or manual card/net-banking as applicable).
- Deposit TDS to the government as per your statutory due dates.
- Obtain Form 16A for the relevant quarter(s).
- Submit the refund form with attachments:
- Share the details to support@myoperator.com with your account details.
- Attach Form 16A and list invoice numbers and amounts covered by that certificate.
- Provide refund bank details.
- Watch for confirmation (email with a copy of your submission).
- Finance verification (≤3 working days).
- Refund to bank (≤10 working days post-approval).
Expected result: You receive an email decision (approved/rejected). If approved, the refund hits the bank account you provided.
Rejection reasons & how to fix
Reason | What to check/fix |
|---|---|
Incorrect bank details | Re-submit with the correct account no./IFSC; attach cancelled cheque if asked. |
Invalid/incorrect Form 16A | Upload the correct quarter’s Form 16A showing VoiceTree as deductee; ensure TAN/PAN details are correct. |
Duplicate request | Consolidate invoice list per certificate/period; avoid resubmitting the same invoices. |
Already adjusted against dues | Refund may be netted off with your outstanding balance; check the decision email for details. |
Missed deadline (post May 31 for prior FY) | Late submissions aren’t accepted; include on-time certificates next year. |
Frequently asked questions
- Why can’t we pay net of TDS at the time of charge?
Payments are processed automatically; the invoice is generated for the full amount. TDS is settled later via the refund route against Form 16A.
- Where will the refund be paid?
To the bank account you specify in the request form.
- Can foreign-currency invoices or non-INR services claim TDS refunds?
No. Only INR invoices for Indian services billed by VoiceTree Technologies Pvt. Ltd. qualify.
- Can we submit multiple quarters at once?
Yes—attach the relevant Form 16A for each quarter and list the associated invoices. Finance may contact you to reconcile if anything is unclear.
Escalation (copy-paste email template)
Subject: TDS refund — assistance required ([Invoice no./FY/Quarter])
Body:
- Company name & TAN: [ ]
- Contact person & email/phone: [ ]
- Invoice no(s) & amount(s): [ ]
- TDS amount & quarter(s): [ ]
- Refund form submitted on (IST): [dd-mm-yyyy hh:mm]
- Bank details provided: [Bank/IFSC/Acct no.]
- Issue: [no confirmation / late beyond SLA / rejection query]
- Attachments: Form 16A, invoices, proof of TDS deposit (if any)
Updated on: 09/01/2026