What AfterCall services does MyOperator offer and how do I enable each one?

Quick answer — MyOperator offers multiple AfterCall automations that trigger the moment a call ends.

You can:

1. Send an SMS
2. Send an Email alert
3. Push Call Logs via Webhook
4. Auto-sync call details to your CRM
5. Send WhatsApp messages (NEW — WhatsApp API required)

All services can be configured in under a few minutes and verified via Notification Logs, Webhook Logs, or your CRM.

When should I use this guide?

Use this guide if you want to automate “next steps” after a call:

• ✔ Sending follow-up or acknowledgement messages
• ✔ CRM updates
• ✔ Supervisor notifications
• ✔ Triggering workflows in external systems
• ✔ Sending WhatsApp notifications for improved engagement

This reduces manual work and ensures faster, consistent follow-ups.

1 — AFTERCALL SERVICES AT A GLANCE

2 — Prerequisites (common to all)

• Admin role in MyOperator (to create/configure automations)
• SMS: sufficient SMS credits and correct E.164 numbers
• Email: verified sender address (or SMTP configured)
• Webhook: HTTPS endpoint that accepts POST + returns 2xx for success
• CRM: Connected CRM app / authorised user and mapping ready
• WhatsApp AfterCall: an approved WhatsApp template for business-initiated messages and sufficient Meta message quota/account balance

3 — Set up SMS notifications

1. Dashboard → Call → AfterCall SMS.
2. Recipients: Customer, Agent, Custom number, or Department.
3. Trigger: Missed, Answered, Voicemail, etc.
4. Template: Compose text. Variables available: {{caller_number}} {{department_name}} {{call_id}} {{timestamp}}.
5. Save and toggle Enable.

Alt text: Set up SMS notifications

4 — Set up Call-Log Push (webhook)

1. Dashboard → APIs & Webhook → Calling Webhooks → Webhooks (AfterCall).
2. Endpoint URL.
3. Event filter: All / Missed / Answered / Voicemail.
4. (Optional) Headers: X-Shared-Secret: your-secret.
5. Test: Click Send test event; expect HTTP 2xx.
6. Save and toggle Enable.

Alt text: Set up call-log webhook

5 — Set up CRM data sync

1. Integrations → CRM → (Select CRM).
2. Click Connect and authorise the app/user.
3. Field mapping:

4. Rules: Upsert by Phone → Create if not found.
5. Toggle Attach recording (optional) and Enable.

6 — Set up email alerts

1. Manage → Automations → AfterCall → Email.
2. Add Recipients (users, groups, external).
3. Trigger: Missed, VIP caller, Long duration > X min.
4. Subject/Body:
5. Subject: Missed call from {{caller_number}}
6. Body: Missed at {{timestamp}}. Ref: {{call_id}}.
7. Save and flip Enable.

7 — WhatsApp AfterCall (new)

Important: WhatsApp business-initiated messages must use pre-approved templates. AfterCall WhatsApp uses templates to send messages after a call ends.

1. Ensure you have:

• a live MyOperator WhatsApp account,
• at least one approved template (Manage → WhatsApp → Templates),
• sufficient message quota/account balance.

2. Manage → WhatsApp → AfterCall WhatsApp (or Manage → Automations → AfterCall → WhatsApp)
3. Select the WhatsApp account & phone number, choose trigger(s) (Missed / Voicemail / Answered), and pick an approved template.
4. Map template variables to call variables (or static fallback values).
5. Save and Enable.
6. Verify: check campaign/notification logs for WhatsApp send status and Meta message consumption.

Notes/constraints:

• WhatsApp templates are reviewed by Meta — approval time varies.
• Sending a template opens a paid conversation under Meta rules (billing & message limits apply).
• If you want free-form messages, the customer must first message you (opens a 24-hour window). AfterCall WhatsApp is for business-initiated templates only.

8 — How to confirm it worked (quick checks)

• SMS: Notification Logs → delivered/failed (1–3 min typical)
• Email: recipient inbox (check spam) (under 2 min typical)
• Webhook: your server must return 2xx; check your access logs for POST events (real-time)
• CRM: activity/lead created in CRM (1–5 min typical)
• WhatsApp: check WhatsApp activity logs + Meta conversation counter; message status (sent/delivered) in panel

Always run one test call per service to confirm end-to-end flow.

9 — Edge cases & best practices

• Use call_id as a unique key (idempotency) to avoid duplicate processing.
• Queue webhooks & implement retries (exponential backoff) to handle transient failures.
• Respect privacy: purge recordings per policy and do not send PII over insecure channels.
• SMS: honour STOP/opt-out keywords and maintain suppression lists.
• WhatsApp: only use templates for business-initiated messages; avoid marketing content in transactional templates (Meta may reclassify/reject).
• For high volumes, stage and test on non-production numbers first.

10 — Troubleshooting matrix (common problems)

• SMS not delivered → No credits / invalid number.
• Fix: Recharge, use E.164 format.
• Webhook 4xx/5xx → Auth/header mismatch or server error.
• Fix: Align headers, return 2xx on success.
• Duplicate CRM leads → Create-only rule used.
• Fix: Switch to upsert by phone.
• Email in Spam → Sender reputation.
• Fix: Add to allow-list, verify SPF/DKIM.
• WhatsApp not sent → Template not approved / insufficient message quota.
• Fix: Use the approved template, increase quota via FBM verification or balance top-up.
• Nothing triggers → Service disabled or incorrect filter.
• Fix: Enable the AfterCall toggle and verify trigger filters.

If you can’t resolve, escalate with: support@myoperator.com — include Call ID, timestamp, service name, and a screenshot of the automation.

11 — Quick examples (real use cases)

• Missed call → SMS: “Hi, we missed your call from {{caller_number}}. Reply or click {{callback_url}} to request a callback.”
• Voicemail → Email: Supervisor gets an email: “Voicemail from {{caller_number}} at {{timestamp}} — recording: {{recording_url}}”
• Any call → Webhook: Push JSON to your ticketing system to auto-create a support ticket with call_id, caller_number, and recording_url.
• Answered → WhatsApp template: Send a post-call summary template with invoice/payment link (requires approved template & quota).

Keywords: MyOperator AfterCall, post-call automation, webhook call.completed, SMS after missed call, CRM call logging

Updated on: 09/01/2026