What are MyOperator's “direct DIDs” and what rules must I follow when using them?
Quick answer: Direct DIDs are phone numbers assigned only for internal use inside the MyOperator platform (IVR, routing, click-to-call). You may not publish them publicly, port them out to another carrier, or treat them as a permanent brand hotline. If you need a public or portable number, request a dedicated / purchased DID instead.
Definition & scope
Term | Meaning | Can I publish it? | Portable? |
|---|---|---|---|
Direct DID | Number issued only for use within MyOperator IVR/routing | No | No |
Dedicated / Purchased DID | Number you buy to use as a public hotline | Yes | Yes (subject to carrier rules) |
Compliance checklist
Copy-paste and tick before you launch:
- We will not publish direct DIDs publicly.
- We understand direct DIDs remain the property of MyOperator/telecom partners.
- We will not request port-out of a direct DID.
- We will accept platform-led migration if the number must be retired.
- For public branding, we will request a dedicated/purchased DID.
Do / Don’t scenarios
Do | Don't |
|---|---|
Feed a direct DID into IVR queues. | Put it on your website footer or ads. |
Accept platform migration if the number must change. | Attempt to port the number to another carrier. |
Requesting a dedicated (public) DID
Send the following template to support@myoperator.com
Subject: Need dedicated/purchased DID for public use
Business name: [ ]
Region(s) needed: [BLR / NCR / MUM…]
Use case: [Website, Ads, Support]
Portability required: [Yes/No]
Go-live timeframe: [ ]
Enforcement & service continuity
Publishing or attempting to port a direct DID may lead to the number being replaced. If a carrier/regulatory change forces retirement, MyOperator will supply an alternate, and you must update your routing.
Troubleshooting & escalation
Issue | Likely cause | Fix |
|---|---|---|
"Edit" fields locked | Not Admin or during invoice cycle | Ask an Admin / try later |
Need a public, portable number | Using a direct DID | Request a dedicated DID |
Escalation email:
Subject: Direct DID compliance / migration help
Account ID: [ ]
Direct DID(s): [masked]
Issue: [publishing restriction / migration required]
Timeline: [ ]
Keywords: direct DID, internal number, MyOperator, portability, dedicated DID
Updated on: 27/11/2025