> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# What are MyOperator's “direct DIDs” and what rules must I follow when using them?

| Tip
Quick answer: Direct DIDs are phone numbers assigned only for internal use inside the MyOperator platform (IVR, routing, click-to-call). You may not publish them publicly, port them out to another carrier, or treat them as a permanent brand hotline. If you need a public or portable number, request a dedicated / purchased DID instead.

---

## Definition & scope

| Term | Meaning | Can I publish it? | Portable? |
| --- | --- | --- | --- |
| Direct DID | Number issued only for use within MyOperator IVR/routing | No | No |
| Dedicated / Purchased DID | Number you buy to use as a public hotline | Yes | Yes (subject to carrier rules) |

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## Compliance checklist

Copy-paste and tick before you launch:

* We will not publish direct DIDs publicly.
* We understand direct DIDs remain the property of MyOperator/telecom partners.
* We will not request port-out of a direct DID.
* We will accept platform-led migration if the number must be retired.
* For public branding, we will request a dedicated/purchased DID.

---

### Do / Don’t scenarios

| Do | Don't |
| --- | --- |
| Feed a direct DID into IVR queues. | Put it on your website footer or ads. |
| Accept platform migration if the number must change. | Attempt to port the number to another carrier. |

---

## Requesting a dedicated (public) DID

Send the following template to [support@myoperator.com](mailto:support@myoperator.com)

```
Subject: Need dedicated/purchased DID for public use

Business name: [ ]
Region(s) needed: [BLR / NCR / MUM…]
Use case: [Website, Ads, Support]
Portability required: [Yes/No]
Go-live timeframe: [ ]
```

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## Enforcement & service continuity

Publishing or attempting to port a direct DID may lead to the number being replaced. If a carrier/regulatory change forces retirement, MyOperator will supply an alternate, and you must update your routing.

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## Troubleshooting & escalation

| Issue | Likely cause | Fix |
| --- | --- | --- |
| "Edit" fields locked | Not Admin or during invoice cycle | Ask an Admin / try later |
| Need a public, portable number | Using a direct DID | Request a dedicated DID |

Escalation email:

```
Subject: Direct DID compliance / migration help

Account ID: [ ]
Direct DID(s): [masked]
Issue: [publishing restriction / migration required]
Timeline: [ ]
```

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Keywords: direct DID, internal number, MyOperator, portability, dedicated DID