Articles on: MyOperator

What are the key features of the LeadSquared-MyOperator integration and how do they work?

LeadSquared-MyOperator Integration Guide


Tip : The integration auto-logs every MyOperator call inside LeadSquared, lets agents Click-to-Call from the CRM, pops real-time caller details, and keeps user/lead data in sync via webhooks—no manual exports required.


When should I use this guide?


Read this if you’re evaluating or have just enabled the LeadSquared–MyOperator connector and want a copy-paste-ready feature matrix plus enablement steps.



Table of Contents


  1. Feature matrix at a glance
  2. How each feature works
  3. CRM field-mapping details
  4. Prerequisites and enablement steps
  5. Edge cases and limitations
  6. Troubleshooting and escalation
  7. Related articles



1. Feature matrix at a glance


Feature

What it does

Benefit

Click-to-Call

One-click dial button inside LeadSquared

Saves 15–30 s per call

Real-time popups

Shows the lead card when the phone rings

Context and faster greeting

Auto-lead creation

New number → new lead record

Zero missed enquiries

Call activity logging

Logs date, time, duration, recording URL

Complete interaction history

Auto user sync

Agents auto-created/updated

No spreadsheet imports

Webhook data push

In-Call and After-Call hooks → CRM

Live data, no polling

Clean phone mapping

Moves the agent number to the “Agent Phone” field

Data hygiene


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2. How each feature works



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3. CRM field-mapping details


MyOperator field

LeadSquared activity field

caller_number

Phone

agent_email

Owner Email

call_duration

Duration (sec)

recording_url

Custom field “Recording”

direction

Call Type


Copy-paste payload snippet for testing:


{
  "caller_number": "+14155550199",
  "direction": "Incoming",
  "agent_email": "agent@acme.com",
  "call_duration": 185,
  "recording_url": "https://rec.myop.com/abc.mp3",
  "timestamp": "2025-02-09T11:00:00Z"
}


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4. Prerequisites and enablement steps


  1. Enable feature flags in MyOperator: In-Call Webhook, After-Call Webhook, and Input Node.
  2. Generate API token (Settings → API Tokens).
  3. Install LeadSquared connector (App Marketplace → MyOperator).
  4. Paste MyOperator credentials (Company-ID, Token, Secret) in the connector wizard.
  5. Add webhook URLs provided by LeadSquared.
  6. Test Click-to-Call: open a lead, click the green phone icon, and ensure the agent's phone rings.


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5. Edge cases and limitations


Scenario

Behaviour

Work-around

LeadSquared API limit (600 req/min)

Calls fail to log

Ask LS support to raise the limit or queue calls

Agent e-mail mismatch

Call logs to “Unknown Owner”

Run auto-sync or edit e-mail

Recording disabled

recording_url null

Enable “Record calls” in MyOperator


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6. Troubleshooting and escalation


Problem

Likely cause

Fix

No popup

In-Call webhook 4xx

Re-paste URL and set Content-Type: application/json

Click-to-Call silent

Token expired

Regenerate MyOperator token and update connector

Duplicate activities

Two After-Call hooks enabled

Keep only one After-Call hook enabled


Need help? Email support@myoperator.com with call SID and timestamp (SLA: 2 h).


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  • How to generate and rotate MyOperator API tokens
  • Mapping custom fields between MyOperator and LeadSquared
  • Troubleshooting Click-to-Call failures in LeadSquared



Keywords


LeadSquared integration, MyOperator, Click-to-Call, real-time popup, auto-lead creation, webhook, call activity logging, agent sync, clean data mapping

Updated on: 17/09/2025