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# What are WhatsApp Carousel Templates in MyOperator, and how do I create and send them?

⚡ Quick answer

A WhatsApp Carousel Template is a single, scrollable message that contains 2–10 cards, each with one image or video, a headline (≤ 80 characters), a description (≤ 160 characters), and up to two action buttons.

Create it in Dashboard → Templates → Carousel, duplicate cards as needed, preview, and submit for WhatsApp approval.

Once approved, you can send the carousel via Live Chat, Campaigns (bulk messaging), or the API.

## When should I use this guide?

Use it whenever you need to present multiple products, choices, or recommendations in one organised WhatsApp message—keeping chats clean and reducing follow-up questions.

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## 1. What is a Carousel Template?

A Carousel Template is a WhatsApp message made of scrollable cards, each containing media, text, and buttons. By combining multiple cards into one message, businesses can:

* Share product catalogues or option lists without sending multiple messages
* Keep customer chats professional and uncluttered
* Make browsing easier, leading to higher engagement and fewer follow-up questions

![](https://content.api.getguru.com/files/view/9cf5e02a-a622-43df-9402-6abf0050d046)

Alt text: Sample carousel template

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## 2. Business value & benefits

* Higher engagement – interactive, swipeable content draws more attention and improves click-through rates.
* More information in one message – avoid sending separate messages for each product or option.

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## 3. Rules and limits

| Item | Value | Notes |
|---|---|---|
| Cards per carousel | Min 2, Max 10 |  |
| Headline length | ≤ 80 characters | Per card |
| Description length | ≤ 160 characters | Per card |
| Buttons | Up to 2 per card | e.g., Visit Website, Call Us |
| Media type | Image OR Video | Mixing types in the same carousel is not supported |

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## 4. Step-by-step: Create a Carousel Template

1. Go to Templates and select Carousel as the category.
2. Choose the carousel type: Image or Video (must be the same for all cards).
3. Build the first card:
   * Upload the media
   * Enter the headline and description
   * Add up to two buttons
4. Click Duplicate to add more cards; replace media and text as needed.
5. Use the phone preview to scroll through and review every card.
6. Click Submit for WhatsApp approval.

![](https://content.api.getguru.com/files/view/6d85f3a6-d3b9-4e48-8bde-a917a145212a)

Alt text: Creating a new carousel template

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## 5. How to send a Carousel

* Live Chat – pick the approved Carousel Template in the template picker, fill any variables, and send.
* Campaigns (Bulk Messaging) – select the Carousel Template when creating a WhatsApp campaign, upload an Excel/CSV file, and map columns to template variables.
* API (Automation) – call the WhatsApp API to dispatch the template as part of automated workflows (see API documentation for syntax).

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## 6. When does a Carousel NOT work?

* Mixing images and videos in one carousel – WhatsApp will reject the template.
* Using fewer than 2 or more than 10 cards – the template will be disapproved.
* Headlines > 80 chars or descriptions > 160 chars – cards may be truncated or rejected.

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## 7. Need help?

If you need assistance creating, submitting, or sending Carousel Templates, contact the MyOperator [Support](mailto:support@myoperator.com) Team.

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Keywords: WhatsApp Carousel Template, MyOperator carousel, scrollable WhatsApp cards, WhatsApp product catalogue