Articles on: MyOperator

What business name should I enter so it appears correctly on invoices, caller-ID and reports?

Quick answer — Use your full legal entity name (e.g., "Kritika Wellness Pvt Ltd") exactly as it appears on your GST/registration documents. Avoid nicknames, special characters, or brand names you don’t own.


When should I use this guide?


  • You are setting up your account for the first time.
  • Finance flagged invoice mismatches with your legal name.
  • Caller-ID or SMS header shows an unintended alias.



1. Why does the business name matter?


Your business name is the customer-facing identifier used on:


  • Invoices & GST documents
  • Caller-ID (if enabled)
  • Call logs & agent dashboards
  • Internal reports & approved SMS headers



2. Do & Don’t checklist


Do

Don't

Use the full legal entity name

Use personal nicknames (e.g., "Raj123")

Keep it short, relevant, and professional

Add special characters (#, @, !)

Match GST/registration spelling

Use brands you don’t legally own



3. Good vs. Bad examples


Status

Example Name

Why?

Good

Kritika Wellness Pvt Ltd

Matches ROC & GST records

Bad

K_Wellness#

Contains special character "#"

Bad

Raj123

Personal nickname, not a legal entity



5. Edge cases—When will the platform reject my name?


  • Name contains special characters (#, @, !).
  • Name exceeds 70 characters (UI limit).
  • Name differs from GST/registration during tax verification.



6. Confirming success


  1. Go to Settings → Business Profile and save your name.
  2. Generate a test invoice; verify the header shows the exact name.
  3. Place a test outbound call; the caller ID should match. If any step fails, open a ticket via Help → Contact Support.



Keywords: business name, legal entity name, GST name, caller-ID name, invoice header

Updated on: 27/11/2025