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# What business name should I enter so it appears correctly on invoices, caller-ID and reports?

Quick answer — Use your full legal entity name (e.g., "Kritika Wellness Pvt Ltd") exactly as it appears on your GST/registration documents. Avoid nicknames, special characters, or brand names you don’t own.

## When should I use this guide?

* You are setting up your account for the first time.
* Finance flagged invoice mismatches with your legal name.
* Caller-ID or SMS header shows an unintended alias.

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## 1. Why does the business name matter?

Your business name is the customer-facing identifier used on:

* Invoices & GST documents
* Caller-ID (if enabled)
* Call logs & agent dashboards
* Internal reports & approved SMS headers

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## 2. Do & Don’t checklist

| Do | Don't |
| --- | --- |
| Use the full legal entity name | Use personal nicknames (e.g., "Raj123") |
| Keep it short, relevant, and professional | Add special characters (#, @, !) |
| Match GST/registration spelling | Use brands you don’t legally own |

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## 3. Good vs. Bad examples

| Status | Example Name | Why? |
| --- | --- | --- |
| Good | Kritika Wellness Pvt Ltd | Matches ROC & GST records |
| Bad | K_Wellness# | Contains special character "#" |
| Bad | Raj123 | Personal nickname, not a legal entity |

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## 5. Edge cases—When will the platform reject my name?

* Name contains special characters (#, @, !).
* Name exceeds 70 characters (UI limit).
* Name differs from GST/registration during tax verification.

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## 6. Confirming success

1. Go to Settings → Business Profile and save your name.
2. Generate a test invoice; verify the header shows the exact name.
3. Place a test outbound call; the caller ID should match. If any step fails, open a ticket via Help → Contact Support.

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Keywords: business name, legal entity name, GST name, caller-ID name, invoice header