What do I need to know and what documents do I need before choosing or activating a MyOperator Virtual or Toll-Free number?
Quick answer
- PAN card is mandatory for every applicant.
- Choose Aadhaar-based eKYC for instant activation or upload scanned proofs for manual KYC (≈ 3–6 h).
- Pick a Virtual Number for a low-cost, region-friendly line where callers pay standard charges.
- Pick a Toll-Free Number for a nationwide, call-free line that boosts inbound volume and brand credibility—you absorb the per-call cost.
- Use visibility settings, contact-based IVR, or a dedicated virtual/toll-free number to keep your personal mobile number private.
When should I use this guide?
Read this end-to-end FAQ if you are:
- About to submit KYC documents to activate a Virtual or Toll-Free number,
- Deciding which phone-line type best fits your budget, reach, and marketing goals, or
- Looking for proven ways to keep your personal number hidden while still handling business calls.
1. KYC verification methods (eKYC vs Manual)
Method | What you need | Typical duration | Best for |
|---|---|---|---|
Aadhaar-based eKYC | Aadhaar number + OTP on registered mobile + Video KYC + PAN copy, then e-sign on CAF | Minutes | Applicants with Aadhaar who want instant activation |
Manual document upload | Scanned ID & address proofs (see Section 2) + Video KYC + passport-size photo + signed CAF | Up to 6 h | Businesses without Aadhaar access |
2. Document checklist by business type
PAN card is mandatory for all applicants. Provide one ID proof + one address proof from the lists below.
Business type | Accepted ID proof(s) | Accepted address proof(s) |
|---|---|---|
Individual / Proprietor | Aadhaar, Voter ID, Driving Licence, Passport | Electricity, Telephone or Gas bill |
NRI / Merchant Navy / Foreign National | PAN card, Passport | Local utility bill |
Partnership Firm | PAN card, Partnership Deed | Utility bill or stamped rent agreement |
LLP / Pvt Ltd / Public Ltd / PSU | PAN card, Certificate of Incorporation (COI) | Utility bill or stamped rent agreement |
Trust / HUF / Unincorporated Association | PAN card or Trust registration proof | Utility bill or stamped rent agreement |
Banks, Institutional & Foreign Investors | RBI certificate or Foreign Govt. incorporation certificate | Utility bill or stamped rent agreement |
Army / Government Body | Govt-issued ID or authorisation letter | Utility bill or Govt-issued address proof |
3. Step-by-step: submit your KYC
- Log in to the MyOperator dashboard.
- Navigate to KYC in the left-hand menu.
- Choose Aadhaar eKYC or Manual Upload.
- For eKYC:
- Enter Aadhaar number → Get OTP → Verify.
- For Manual:
- Click Upload Document for each required field.
- Select clear scans ≤ 5 MB each.
- Click Submit.
- Wait for the confirmation email.
4. Activation timeline & status updates
- Aadhaar eKYC: minutes → immediate live number.
- Manual KYC: up to 4–6 h during business hours.
- If re-upload is required, Support contacts you within 48 h.
5. Common rejection reasons & how to fix them
Rejection reason | How to resolve |
|---|---|
Blurry or unreadable scan | Re-scan at 300 dpi; ensure the full document is visible. |
Expired document | Upload a current, valid proof. |
ID/address mismatch | Re-submit matching documents or update your records. |
Incorrect bank details (for refunds) | Re-submit with the correct account no. / IFSC; attach cancelled cheque if asked. |
6. Virtual vs Toll-Free: key benefits & feature comparison
Feature | Virtual Number | Toll-Free Number |
|---|---|---|
Caller cost | Local/STD charges | Free to call |
Your monthly cost | Lower (rental only) | Higher (rental + per-call) |
Ideal audience | Local/regional | National |
Scalability | High | Medium |
Branding impact | Neutral | Strong, professional |
Typical use cases | Startups, remote teams, tracking campaigns | Support centres, nationwide promos, helplines |
Key benefits | Low cost, IVR/queue support, multi-device forwarding | Higher inbound volume, strong brand image, and advanced analytics |
7. Decision checklist: Which line should I choose?
Choose a Virtual Number if:
- You operate mainly in one region.
- Budget sensitivity is high.
- Free calling is not a customer priority.
Choose a Toll-Free Number if:
- You run a national campaign or 24×7 helpline.
- You want to remove cost barriers for callers.
- Brand perception and call-volume growth are top goals.
8. When each option does NOT fit
- A virtual number may fail when you need nationwide reach or zero-cost dialling.
- A toll-free number may hurt budgets if per-call charges spike during heavy campaigns.
9. Keeping your personal number private
- Use a Virtual Number instead of sharing your personal mobile.
- Contact-based IVR – configure your toll-free number to accept calls only from registered customers.
- Visibility settings – when adding contacts, choose "Only Me" so certain contacts stay hidden from other users.
- Limit sharing – provide your personal number only to trusted contacts; avoid posting it publicly.
- Use messaging apps with business accounts to communicate without exposing your personal number.
10. Troubleshooting & edge cases
Issue | Likely cause | Quick fix |
|---|---|---|
Export email (for call logs) didn’t arrive | Spam filter | Check Junk; whitelist @myoperator.com |
Calls aren’t reaching agents | Wrong routing rules or agent unavailable | Verify IVR rules & agent availability windows |
IVR mis-presses | Unclear prompts | Re-record prompts for clarity |
Large date-range exports are slow | Heavy dataset | Break exports into monthly chunks |
Keywords: MyOperator KYC, virtual number documents, toll-free KYC, Aadhaar eKYC, PAN mandatory, virtual vs toll-free, business phone line comparison, keep personal number private
Updated on: 12/01/2026