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# What do the new Typing Indicator and “Clear Thread” features do for chat agents on WhatsApp in MyOperator?

⚡ Quick answer

* Typing Indicator: Shows animated "..." while the agent is composing a reply, so the end customer doesn’t feel the agent is slow.
* Clear Thread (per phone): After you edit a prompt, clicking Test ignores all past messages for that phone number; only the new messages are sent to the model for a clean test.

Both features are included at no extra cost and require no manual settings.

## When should I use this guide?

Use this guide if you:

* Want to know what changed in chat behaviour for end consumers.
* Need to test new prompt wording without historical context.

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## 1. Overview of the update

* Typing Indicator keeps customers engaged during inevitable agent response time.
* "Clear Thread = Fresh Start" lets you test prompts on a clean slate for any phone number.

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## 2. How the Typing Indicator works

![typing indicator](https://chat.google.com/u/0/api/get_attachment_url?url_type=FIFE_URL&content_type=image%2Fpng&attachment_token=AOo0EEWA4hDI%2Fy326c%2FJH4zo3ZgB3E9iHVjJc8l%2F23luJreVpECW3jFKTCYujBMyKYKgEoxGlDTb%2B4dcmCkl9ZDzSj6pi9iYdt84LEOAhcH8wlq1DQ60HwzmIpsz5jayMYDeQzjZcM%2B5wyAApC%2B0dqzdQU7T9wBoBasWWR1FccQgLhmKqANPbidOxUbJDOTO%2FfTb71QUqbwLzwOz55%2FVCYE9taiyGxdmDczIa7qlwAMNuXlcuNhUGBbc2GCk1h63ji%2BqByGPAM0Kw8gBpvPcwy7oi0HmvKREjMuybYqLxEvpv69%2FEgPfj2BGQHNAsoun8MdKn2rcQ%2FPXopQIF56ETJBA8XG9UnkCoOyCg%2BoRSNIUCtpBImg9bHR%2FBACAVZdGyJ9zNhCXRmo9aAJrt%2BSJoB9zPGafB28kA5VJInSRsaSHmyQaQvrXZ3sB5Ik%2BmIDY7vC7WPwcGpQMkdnXi0FPAfa50yxLbrmxpXvp2IE1qSUB6BLNW7i1rF%2BPqTdCKWOnPk%2BnXwImthoi04hRhn2yAAadGFEu%2BshkoBCKc0oVih0noln87eegyxxObES1X2qdsQwGL8NUnPgRglHPVjslh5W2b1L%2BfNYCy45WaThrl8PR%2F2mqrkWiCChT5OFQVnc7hQM%2FExdjtPXxyYvgkoJWF8RBSuAN3es%3D&allow_caching=true&sz=w512)

_Alt text: typing indicator_

1. As soon as the agent starts typing, the customer sees an animated "..." bubble.
2. The indicator disappears immediately after the agent’s message is sent.

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## 3. How "Clear Thread" works

1. Edit your prompt.
2. Click the Test button.

   1. All previous messages for that phone number are ignored.
   2. Only messages sent _after_ the click reach the model.

3. Review the fresh, context-free response.

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## 4. Pricing & configuration

* No additional price.
* No settings to enable—both features are live by default.

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## 5. When does it _not_ work?

* Typing Indicator shows only while the agent is actively typing; customers won’t see it if the agent pauses.
* If you skip the Test button, the previous conversation history remains, and the thread is not cleared.

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Keywords: typing indicator, clear thread, chat latency, prompt testing, test button