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# What does “Route Change” mean in MyOperator, and how do I switch my call route?

## Quick answer
A Route Change lets you move incoming calls to a different telecom network when you face call drops, muted calls, or poor audio.

Super Admin panel → Call → Design Call Flow → Advanced Settings → Route Settings → Edit → Switch → wait 5 min → place 2–3 test calls.

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## When should I use this guide?
Follow these steps whenever incoming calls show connectivity problems (not connecting, disconnecting) or quality issues (one-way audio, noise) and Support advises a route switch.

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## 1. Prerequisites
* Super-Admin access to the MyOperator panel
* The affected service number is active (Route Change works only for incoming calls)
* A 5-minute window to perform the switch

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## 2. When is a Route Change required?
### Call connectivity issues
* Calls are not connecting
* Calls disconnect immediately after answering
* Calls appear as missed even after answering

### Call quality issues
* You cannot hear the caller (or vice versa)
* Audio has disturbance, static, or goes mute

||| Warning
Route Change affects incoming calls only.

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## 3. Step-by-step: Change your call route
1. Log in to your Super Admin panel.
2. In the left menu, click Call › Design Call Flow.

![Design Call Flow screen](https://content.api.getguru.com/files/view/7fbc9bad-6c09-44f0-b703-d4e24aff57c2)

3. Click Advanced Settings (top-right).

![Advanced Settings button](https://content.api.getguru.com/files/view/a65164f6-7a95-4107-9914-a355f3a9e32c)

4. Scroll down to Route Settings.
5. Click Edit, then press the blue Switch button.

![Changing the call route](https://content.api.getguru.com/files/view/3dffc9dc-6130-420f-818a-c9c56555f25a)

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## 4. What to do after switching
1. Wait 5 minutes for the new route to propagate across the network.
2. Make 2–3 test calls to confirm improved connectivity or clarity.
3. Still having trouble? Contact Support:
   * Email: [support@myoperator.com](mailto:support@myoperator.com)
   * Call: [81029-81029](tel:8102981029)

| Tip
Include the UIDs of the problem calls to speed up diagnosis.

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## 5. When will Route Change NOT help?
* Outgoing or conference calls (routing applies only to incoming)
* Issues caused by the caller’s handset or local network
* Numbers in Suspended status (route switch is disabled until reactivation)

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## 6. Expected result & how to confirm
After the 5-minute wait, test calls should:
* Connect on the first attempt.
* Maintain clear, two-way audio without drops, noise, or mute.

If issues persist, escalate to Support with the affected call UIDs.