Articles on: MyOperator

What does “Route Change” mean in MyOperator, and how do I switch my call route?

Quick answer

A Route Change lets you move incoming calls to a different telecom network when you face call drops, muted calls, or poor audio.


Super Admin panel → Call → Design Call Flow → Advanced Settings → Route Settings → Edit → Switch → wait 5 min → place 2–3 test calls.



When should I use this guide?

Follow these steps whenever incoming calls show connectivity problems (not connecting, disconnecting) or quality issues (one-way audio, noise) and Support advises a route switch.



1. Prerequisites

  • Super-Admin access to the MyOperator panel
  • The affected service number is active (Route Change works only for incoming calls)
  • A 5-minute window to perform the switch



2. When is a Route Change required?

Call connectivity issues

  • Calls are not connecting
  • Calls disconnect immediately after answering
  • Calls appear as missed even after answering


Call quality issues

  • You cannot hear the caller (or vice versa)
  • Audio has disturbance, static, or goes mute


Warning

Route Change affects incoming calls only.



3. Step-by-step: Change your call route

  1. Log in to your Super Admin panel.
  2. In the left menu, click Call › Design Call Flow.


Design Call Flow screen


  1. Click Advanced Settings (top-right).


Advanced Settings button


  1. Scroll down to Route Settings.
  2. Click Edit, then press the blue Switch button.


Changing the call route



4. What to do after switching

  1. Wait 5 minutes for the new route to propagate across the network.
  2. Make 2–3 test calls to confirm improved connectivity or clarity.
  3. Still having trouble? Contact Support:


Tip

Include the UIDs of the problem calls to speed up diagnosis.



5. When will Route Change NOT help?

  • Outgoing or conference calls (routing applies only to incoming)
  • Issues caused by the caller’s handset or local network
  • Numbers in Suspended status (route switch is disabled until reactivation)



6. Expected result & how to confirm

After the 5-minute wait, test calls should:

  • Connect on the first attempt.
  • Maintain clear, two-way audio without drops, noise, or mute.


If issues persist, escalate to Support with the affected call UIDs.

Updated on: 11/03/2026