Articles on: MyOperator

What does the Call Availability toggle do in MyOperator and how do I change my status?

Call Availability in MyOperator


Tip

Quick answer: Call Availability controls whether you are included in inbound IVR/queue routing. Toggle it to On (Available) when you can take calls and to Off (Away) when you are busy. Changes take effect within seconds.


When should I use this guide?


Read this if you need to pause or resume incoming calls—e.g., during breaks or meetings—without affecting other agents.



1. Prerequisites


Requirement

Why it matters

Role: Agent, Manager, or Admin

Only these roles see the toggle

Interface: Web Panel (desktop)

Feature is web-only

Browser: Chrome, Edge, Firefox

Tested browsers



2. Available vs Away (what each status means)


Toggle shows

Do you receive IVR/queue calls?

Typical use case

On (green)

Yes

Ready for work

Off / Away (grey)

No

Breaks, meetings


Routing continues to other agents or to the queue’s fallback (next agent, voicemail, etc.).



3. Watch the video walkthrough



4. Step-by-step: change your status


  1. Log in to MyOperator Web Panel.


MyOperator panel


  1. Click your Account icon (top-right).


Click on Account


  1. Locate Call Availability.


Finding call availability toggle


  1. Toggle On (green) or Off (Away).


Toggle ON

Toggle AWAY


Back to top ⬆️



5. Success checklist


  • ✓ Toggle colour updates instantly.
  • ✓ Your status badge shows Available or Away.
  • ✓ Test call routes (or don’t) to you as expected.



6. Change your Call Availability status via Public API


6.1 Prerequisites


Item

Where to find it

Notes

API token

MyOperator → Settings → API Tokens

Copy the full string—keep it secret.

UUID (User ID)

MyOperator → Manage → Users → Print

The {UUID} path param in the URL.

Role right

Agent, Manager, or Admin

Same roles that can use the UI toggle.


6.2 Endpoint reference


Field

Value

Method

POST

URL

https://publicapi.myoperator.co/core/agents/{UUID}/presence

Header Content-Type

application/json

Header Authorization

Bearer {YOUR_API_TOKEN}

Body parameter

state (integer)

State mapping

1 = Available; 0 = Away



7. Edge cases & limits


  • UI refresh delay: 1–2 min during peak load.
  • Admin “Pause” overrides your toggle.
  • Browser tab must stay logged in; status reverts to Away after 8 h of inactivity (auto-logout).



8. When the toggle won’t stop calls


  1. Direct transfers target you explicitly.
  2. Ring groups marked Always include ignore individual Away status.
  3. Callbacks scheduled to your extension bypass the queue.



9. Troubleshooting & escalation


Issue

Quick fix

Still get calls on Away

Check if they are direct transfers

Cannot see toggle

Ask Admin to confirm Agent → Set Availability right

Status stuck on Away

Hard-refresh browser; re-login


Copy-paste escalation template:

Subject: Call-Availability toggle not updating

User: <Your Name / UID>
Issue: Toggled to Away but still receiving queue calls
Time observed: <HH:MM TZ>

Please investigate.



Keywords: call availability, agent status, away toggle, receive calls, MyOperator

Updated on: 27/11/2025