Articles on: MyOperator

What does the double green tick (✓✓) in the Campaign column mean in MyOperator?

Quick answer


A double green tick (✓✓) beside a campaign name confirms two things at once:


  1. The campaign passed MyOperator’s compliance checks (template legality, opt-in proof, rate limits).
  2. The message was delivered to—and read by—the recipient.


Use the tick to trust both compliance status and delivery visibility before you schedule follow-ups or re-targeting.


When should I use this guide?


Refer to these steps if you:


  • Launch outbound campaigns
  • Audit compliance
  • Need to filter contacts by delivery/read status to trigger automations



1. Icon glossary: ✓, ✓✓, ⚠️


Icon

Meaning in the Campaign column

✓ (single grey tick)

Campaign message sent to provider.

✓✓ (double green tick)

Compliance-approved and delivered & read by the user.

⚠️ (warning triangle)

Verification failed or delivery error; see audit log.



2. How the ✓✓ icon is assigned


Flow diagram—campaign passes compliance, is delivered, read, then UI shows ✓✓.



3. Why it matters


  • Verified status — assures you the campaign met legal and platform rules.
  • Delivery confirmation — removes guesswork; only unread or failed cases need follow-up.
  • Higher engagement — verified campaigns face fewer spam blocks and enjoy stronger open/click rates.
  • Auditability — each ✓✓ links to a log entry (who approved, when, and which checks ran).



4. Prerequisites


  • Approved messaging template.
  • Documented opt-in for every recipient.
  • Sending rate within account limits.
  • Recipient’s device must support read receipts.



5. Step-by-step: verify the tick & view audit log


Step

Action

1

Go to Campaigns › All Campaigns.

2

Locate the campaign row.

3

Check the Campaign column: icon shows ✓, ✓✓, or ⚠️.

4

Click the ✓✓ to open the audit log (modal displays compliance checks, approver, timestamps, and read receipt).

5

Filter contacts: Inbox › Filters › Delivery Status › Read (✓✓) to segment for re-targeting.


Expected result: Audit log opens and confirms both “Compliance: Passed” and “Delivery: Read by user”.



6. Best practices to keep the tick


  • Use only platform-approved templates.
  • Store opt-in proof (form snapshots, API flags).
  • Respect daily send limits.
  • Review the audit log after editing any live campaign.



7. When the icon is missing or ⚠️


  • Situation: No tick or ⚠️ appears.
  • Impact: Messages may be throttled, blocked, or unseen; compliance status is unknown.
  • Action: Open the audit log, resolve listed errors (e.g., missing opt-in), and resubmit for verification.



8. Troubleshooting


Symptom

Possible cause

Fix

No ✓✓ after 10 min

Compliance still running

Refresh after a few minutes.

Icon stuck at ✓

Read receipt not received

The recipient may have disabled read receipts.

⚠️ “Verification failed”

Disallowed wording or missing opt-in

Edit template/contacts, click Re-verify.

✓✓ vanished after edit

Template changed post-approval

Re-run compliance check.



Keywords: double green tick, ✓✓ icon, campaign verification, compliance approval, message delivered and read, MyOperator

Updated on: 27/11/2025