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# What does the double green tick (✓✓) in the Campaign column mean in MyOperator?

# Quick answer

A double green tick (✓✓) beside a campaign name confirms two things at once:

1. The campaign passed MyOperator’s compliance checks (template legality, opt-in proof, rate limits).
2. The message was delivered to—and read by—the recipient.

Use the tick to trust both compliance status and delivery visibility before you schedule follow-ups or re-targeting.

## When should I use this guide?

Refer to these steps if you:

* Launch outbound campaigns
* Audit compliance
* Need to filter contacts by delivery/read status to trigger automations

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## 1. Icon glossary: ✓, ✓✓, ⚠️

| Icon | Meaning in the Campaign column |
| --- | --- |
| ✓ (single grey tick) | Campaign message sent to provider. |
| ✓✓ (double green tick) | Compliance-approved and delivered & read by the user. |
| ⚠️ (warning triangle) | Verification failed or delivery error; see audit log. |

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## 2. How the ✓✓ icon is assigned

![Flow diagram—campaign passes compliance, is delivered, read, then UI shows ✓✓.](https://content.api.getguru.com/files/view/e40ef15f-f8e8-4a1c-b927-94005a00e8b6)

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## 3. Why it matters

* Verified status — assures you the campaign met legal and platform rules.
* Delivery confirmation — removes guesswork; only unread or failed cases need follow-up.
* Higher engagement — verified campaigns face fewer spam blocks and enjoy stronger open/click rates.
* Auditability — each ✓✓ links to a log entry (who approved, when, and which checks ran).

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## 4. Prerequisites

* Approved messaging template.
* Documented opt-in for every recipient.
* Sending rate within account limits.
* Recipient’s device must support read receipts.

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## 5. Step-by-step: verify the tick & view audit log

| Step | Action |
| --- | --- |
| 1 | Go to Campaigns › All Campaigns. |
| 2 | Locate the campaign row. |
| 3 | Check the Campaign column: icon shows ✓, ✓✓, or ⚠️. |
| 4 | Click the ✓✓ to open the audit log (modal displays compliance checks, approver, timestamps, and read receipt). |
| 5 | Filter contacts: Inbox › Filters › Delivery Status › Read (✓✓) to segment for re-targeting. |

Expected result: Audit log opens and confirms both “Compliance: Passed” and “Delivery: Read by user”.

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## 6. Best practices to keep the tick

* Use only platform-approved templates.
* Store opt-in proof (form snapshots, API flags).
* Respect daily send limits.
* Review the audit log after editing any live campaign.

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## 7. When the icon is missing or ⚠️

* Situation: No tick or ⚠️ appears.
* Impact: Messages may be throttled, blocked, or unseen; compliance status is unknown.
* Action: Open the audit log, resolve listed errors (e.g., missing opt-in), and resubmit for verification.

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## 8. Troubleshooting

| Symptom | Possible cause | Fix |
| --- | --- | --- |
| No ✓✓ after 10 min | Compliance still running | Refresh after a few minutes. |
| Icon stuck at ✓ | Read receipt not received | The recipient may have disabled read receipts. |
| ⚠️ “Verification failed” | Disallowed wording or missing opt-in | Edit template/contacts, click Re-verify. |
| ✓✓ vanished after edit | Template changed post-approval | Re-run compliance check. |

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Keywords: double green tick, ✓✓ icon, campaign verification, compliance approval, message delivered and read, MyOperator