What happens after my 3-day MyOperator trial ends, and how do I reactivate full calling?

Tip

Quick answer — When the trial expires, your account shifts into limited-access mode: all inbound/outbound calling and automations pause, but you can still log in, review data, and upgrade at any time. Upgrading or adding a payment method instantly restores full service—your IVR, numbers, and call logs remain intact.

When should I use this guide?

Follow these steps if your free trial just ended (or minutes ran out early) and you want to understand what’s paused, what’s still accessible, and how to reactivate calling without losing data.

📕Table of Contents

What changes at expiry
What you can still access
Prerequisites for reactivation
Watch the video walkthrough
Restore full access (step-by-step)
Workflow
Success checklist
Data retention & export
Edge cases & limits
Troubleshooting matrix
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1 — What changes at expiry

Item	Trial active	After expiry	Notes
Inbound calls	Rings IVR/agents	Paused (number deactivated)	Callers hear out-of-service or busy tone
Outbound calls	Allowed	Disabled	API & Dialer blocked
Integrations / automations	Fire normally	Paused	Resume after upgrade
Dashboard login	Yes	Yes (read-only)	View & export data

2 — What you can still access

Sign-in & Dashboard (read-only)
Configuration (IVR, users, departments)
Reports & Call Logs (exportable)
Billing page to upgrade or add a card

3 — Prerequisites for reactivation

Requirement	Where to check
Owner/Admin role	Profile → Role
Valid payment method	Settings → Billing → Add Card / UPI / NetBanking
KYC / Compliance (region-specific)	Settings → Compliance

Watch the video walkthrough

4 — Restore full access (step-by-step)

Log in to https://app.myoperator.com.
Settings → Billing → Upgrade.
Select a paid plan (lines, minutes, WhatsApp add-ons, etc.).
Enter payment details → Pay & Activate.
Complete KYC/number verification prompts if shown.
Wait for green Activation successful banner (≈ 30 s).
Place a test inbound & outbound call.

Copy-paste escalation template (if payment succeeds but calling is still paused):

Subject: Trial upgrade – calling still paused
Org ID: 12345    Email: admin@domain.com
Plan selected: Growth-15    Payment ID: PAY_8x9abc
Steps tried: Refresh, re-login
Please re-activate ASAP.

Send via in-app Help → Chat or email support@myoperator.com

5 — Workflow

Alt-text: “After trial expiry, calls are blocked until payment; upgrade reopens telecom resources.”

6 — Success checklist

Business number shows Active.
Test call connects and logs appear in Reports → Recent Calls.
Automations (e.g., missed-call SMS) fire again.

7 — Data retention & export

Call history + settings retained 30 days after trial expiry.
Export anytime: Reports → Export → CSV.
After 30 days without upgrade, data may be archived or purged per policy—export before that date if you need a permanent record.

8 — Edge cases & limits

Scenario	Impact	Remedy
Trial minutes exhausted on Day 2	Calling stops before Day 3	Upgrade early or request an extension
Regional KYC pending	Outbound disabled	Upload required documents
Multiple trials from the same org	System blocks new trial	Request Sales for extension exception

9 — Troubleshooting matrix

Symptom	Likely cause	Quick fix
Upgraded but calls are still paused	Payment pending / cache	Refresh dashboard; wait 2 min; contact Support
“Payment failed” error	Card declined	Try alternate card/UPI; call the bank
Can’t sign in	Wrong email or pwd	Use “Forgot password”; verify trial email
Compliance prompt loop	Missing KYC docs	Upload ID proof & address docs

How to change the number of lines when you upgrade
Understanding limited-access mode and billing status codes
Extending a MyOperator trial for evaluation

Keywords - trial expiry, limited-access mode, upgrade plan, re-activate calling, MyOperator billing

Updated on: 01/12/2025