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# What happens to my recipient list after a successful WhatsApp campaign—does MyOperator save the contacts automatically?

|| Info Quick answer: If your upload file contains the mandatory Name and Phone headers (with international phone format), MyOperator automatically creates new entries or updates existing ones in Contact Book right after the campaign sends. Invalid rows are skipped.

## When should I use this guide?

Read this before uploading a CSV/XLSX file for a WhatsApp campaign so you can format it correctly and know what the system will (and will not) save.

---

## 1. Auto-save rules at a glance

| Rule | Must be true? | Why it matters |
| --- | --- | --- |
| "Name" column present | ✅ | Used for display name |
| "Phone number" (or "Phone") column present | ✅ | Primary match key |
| Phone in E.164 format (+CCxxxxxxxxxx) | ✅ | Ensures uniqueness & routing |
| Duplicate phone found in Contact Book | Auto-update name | Avoids double entries |
| Invalid/blank phone | Row skipped | Keeps the Contact Book clean |

---

## 2. What exactly happens after sending

1. Matching — Each phone number is compared with existing contacts.
2. ➕ New contact — If no match, a new record is created.
3. ✏️ Update — If match but the name differs, the name field is overwritten.
4. ✅ Confirmation — A toast/banner shows "XX new contacts saved."

Expected outcome: Contact Book now contains every valid recipient from the file.

---

## 3. When contacts are NOT saved

* File missing required headers.
* Phone numbers blank, malformed, or without a country code.
* Header names changed to "Customer Name" or "Mobile."
* Same phone uploaded multiple times in one file (only the first valid row counted).

---

## 4. Troubleshooting & escalation

| Issue | Likely cause | Fix |
| --- | --- | --- |
| "0 contacts saved" message | Headers wrong or phones invalid | Download sample file, re-format, re-upload. |
| Duplicate entries appear | Name varied across uploads | Clean Contact Book → export, dedupe, re-import. |
| International phones skipped | Country code not enabled | Ask Support to enable multi-country sending. |

Still stuck? Contact [MyOperator Support](mailto:support@myoperator.com) with the Campaign ID and the original file.

---

## 5. Best-practice checklist

* Download the sample file each time.
* Use phone format (+91...).
* Remove blanks, duplicates, and strange characters.
* Save as CSV or XLSX (no Google Sheets links).
* Back up Contact Book monthly via export.

Keywords: automatic contact creation, WhatsApp campaign upload, Contact Book auto-save, MyOperator