Articles on: MyOperator

What if a user has left the company?

Delete a user in MyOperator


Tip

Quick answer — When a team member leaves your organisation, remove their access promptly to keep your account secure. Use Delete user to revoke access and remove the profile from MyOperator.



Before you start (prerequisites)


  • Admin role required. Only admins can delete users.
  • Reassign responsibilities first. If the user owns numbers, groups, or workflows, reassign them to another user to avoid interruptions.



Delete a user (step‑by‑step)


  1. Sign in to your MyOperator dashboard.
  2. In the left sidebar, go to Manage → Users.
  3. Search or scroll to find the user you want to remove.
  4. Click the Delete (🗑️) icon next to their name.
  5. Review the confirmation prompt, then click Confirm.



Caption: How to Access Users



Caption: Confirm deletion to revoke access immediately.



Result & how to verify


  • You’ll see a confirmation message.
  • The user disappears from Users.
  • The user can no longer sign in, receive calls, or access your account.



Troubleshooting & edge cases


  • You don’t see the Deletion option for Users → Your account likely isn’t an admin. Ask an admin to grant you admin rights or complete the deletion.
  • Delete is disabled or shows an error. Common causes:
  • You are not an admin.
  • The user is tied to owned assets (numbers, groups, automations) that must be reassigned first.
  • The user is the only account owner/admin. Transfer ownership or contact support@myoperator.com.
  • SSO/SCIM in your organisation → Coordinate with your IT admin to disable the user at the identity provider as well. Depending on your setup, you may still need to delete the user in MyOperator.
  • Billing seats/licensing → After deletion, review your plan to adjust seats if required.



Disable instead of delete


If you want to block access but keep the profile (for audit/history), request temporary deactivation:


  • Email support@myoperator.com with the user’s full name and email, and specify the date/time to disable access.



Security & data retention


  • Call records linked to the user remain intact for reporting and audit purposes.
  • Deleting a user does not delete historical logs.



Example scenario


  • “Ananya Sharma (Sales) left on 10 Aug. Reassigned her Sales group and DID to Rahul, then deleted her user. Call logs for Ananya still show in reports.”

Updated on: 01/12/2025