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# What if a user has left the company?

# Delete a user in MyOperator

| Tip
Quick answer — When a team member leaves your organisation, remove their access promptly to keep your account secure. Use Delete user to revoke access and remove the profile from MyOperator.

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## Before you start (prerequisites)

* Admin role required. Only admins can delete users.
* Reassign responsibilities first. If the user owns numbers, groups, or workflows, reassign them to another user to avoid interruptions.

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## Delete a user (step‑by‑step)

1. Sign in to your MyOperator dashboard.
1. In the left sidebar, go to Manage → Users.
1. Search or scroll to find the user you want to remove.
1. Click the Delete (🗑️) icon next to their name.
1. Review the confirmation prompt, then click Confirm.

![](https://content.api.getguru.com/files/view/f12d9244-454c-4990-8791-795d657f0a7f)

*Caption: How to Access Users*

![](https://content.api.getguru.com/files/view/016aac0a-2f9c-403c-8035-13639558b400)

*Caption: Confirm deletion to revoke access immediately.*

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## Result & how to verify

* You’ll see a confirmation message.
* The user disappears from Users.
* The user can no longer sign in, receive calls, or access your account.

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## Troubleshooting & edge cases

* You don’t see the Deletion option for Users → Your account likely isn’t an admin. Ask an admin to grant you admin rights or complete the deletion.
* Delete is disabled or shows an error. Common causes:
  * You are not an admin.
  * The user is tied to owned assets (numbers, groups, automations) that must be reassigned first.
  * The user is the only account owner/admin. Transfer ownership or contact [support@myoperator.com](mailto:support@myoperator.com).
* SSO/SCIM in your organisation → Coordinate with your IT admin to disable the user at the identity provider as well. Depending on your setup, you may still need to delete the user in MyOperator.
* Billing seats/licensing → After deletion, review your plan to adjust seats if required.

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## Disable instead of delete

If you want to block access but keep the profile (for audit/history), request temporary deactivation:

* Email [support@myoperator.com](mailto:support@myoperator.com) with the user’s full name and email, and specify the date/time to disable access.

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## Security & data retention

* Call records linked to the user remain intact for reporting and audit purposes.
* Deleting a user does not delete historical logs.

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## Example scenario

* “Ananya Sharma (Sales) left on 10 Aug. Reassigned her Sales group and DID to Rahul, then deleted her user. Call logs for Ananya still show in reports.”