Articles on: MyOperator

What if we terminate our service with MyOperator after a few months?

Info

⚡ Quick Answer: On terminating services with MyOperator at any point in time, the scenarios below apply.

How to Cancel — Web Portal

Sign in to the Admin Dashboard.
Click Settings > Billing.
Select Cancel Subscription.
Choose a reason (optional) and click Confirm.
You’ll receive an on-screen confirmation and an email receipt. Refunds start processing immediately.

No long-term lock-in (depends on plan): Most MyOperator plans are subscription-based. You can stop renewal at the end of your billing cycle unless you’ve signed a contract.
Service stops after billing period: Once you stop renewal, your numbers, call routing, WhatsApp workflows, and dashboards are disabled after the active period ends.
Data access before shutdown: You can download or export call logs, recordings, reports, and WhatsApp message logs before termination.
Data retention after cancellation: As per standard telecom/compliance norms, certain metadata may be retained for a required duration; recordings or logs under your control may be deleted after the retention period unless you request earlier deletion.
Contracts and refunds:
Monthly plans: typically no refunds for unused days.
Annual plans: refund within 30 days of activation; after that, no refund.
WhatsApp Business API implications: Your WABA (WhatsApp Business Account) can be migrated to another service provider; approved templates and phone numbers (if you used your own numbers) can be retained.
Support during exit: You can request help for data export, number porting, or compliance requirements during the transition.
No penalty for leaving (unless contractually specified): If you haven’t signed a special enterprise contract with a lock-in clause, you can exit anytime by not renewing.

Updated on: 18/02/2026