> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What if we terminate our service with MyOperator after a few months?

|| Info
⚡ Quick Answer: On terminating services with MyOperator at any point in time, the scenarios below apply.

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## How to Cancel — Web Portal

1. Sign in to the Admin Dashboard.
1. Click Settings > Billing.
1. Select Cancel Subscription.
1. Choose a reason (optional) and click Confirm.
1. You’ll receive an on-screen confirmation and an email receipt. Refunds start processing immediately.

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## What will be the impact?

* No long-term lock-in (depends on plan): Most MyOperator plans are subscription-based. You can stop renewal at the end of your billing cycle unless you’ve signed a contract.
* Service stops after billing period: Once you stop renewal, your numbers, call routing, WhatsApp workflows, and dashboards are disabled after the active period ends.
* Data access before shutdown: You can download or export call logs, recordings, reports, and WhatsApp message logs before termination.
* Data retention after cancellation: As per standard telecom/compliance norms, certain metadata may be retained for a required duration; recordings or logs under your control may be deleted after the retention period unless you request earlier deletion.
* Contracts and refunds:
  * Monthly plans: typically no refunds for unused days.
  * Annual plans: refund within 30 days of activation; after that, no refund.
* WhatsApp Business API implications: Your WABA (WhatsApp Business Account) can be migrated to another service provider; approved templates and phone numbers (if you used your own numbers) can be retained.
* Support during exit: You can request help for data export, number porting, or compliance requirements during the transition.
* No penalty for leaving (unless contractually specified): If you haven’t signed a special enterprise contract with a lock-in clause, you can exit anytime by not renewing.

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## Need More Help?

* Live Chat: Click the chat icon in the lower-right corner.
* Email: [support@myoperator.com](mailto:support@myoperator.com)
* Phone: +918102981029