What is an extension number in MyOperator, and how do I use it?
Quick answer
- An extension is a short internal number assigned to a user (or team) so callers can reach them directly from your IVR (“press 2-2 for Riya”) without going through a receptionist or a shared queue.
- All MyOperator extensions are exactly 2 digits (10–99).
- Single-digit or 3-plus-digit numbers are rejected.
- Dial the 2-digit code internally or after your IVR greeting to reach a user directly.
When should I use this guide?
Read this guide whenever you need to assign, dial, or troubleshoot an extension in MyOperator so you avoid invalid numbers and wasted dials.
1. Extension rules at a glance
Rule | Value | Why it matters |
|---|---|---|
Allowed length | 2 digits only | Keeps dialling quickly and prevents overlap with main numbers |
Valid range | 10–99 | Guarantees every user gets a unique ID |
Format | Numeric, no leading zeros | |
2. Valid vs. invalid examples
Example | Valid? | Reason |
|---|---|---|
25 | ✅ | Two digits within range |
7 | ❌ | Only one digit |
123 | ❌ | More than two digits |
08 | ❌ | Leading zero not allowed |
3. What are the minimum and maximum digits for an extension number?
By default, extensions are exactly 2 digits—from 10 to 99.
If your organisation needs 3-digit or longer extensions, we can enable a custom setup on request.
4. How to dial extensions
External caller (customer → user)
- Dial your company’s main number (e.g., +91-92129-92129).
- Wait for the IVR greeting or “enter extension” prompt.
- Enter the 2-digit extension (e.g., 25).
Expected outcome: The call bypasses the menu and rings the intended user.
Prerequisite: You must know the extension assigned by your account admin.
Transfer an incoming call using the extension number (user → user)
To transfer incoming IVR calls through the extension number, follow these steps:
- Press *2 on the phone’s inbuilt dialling pad.
- Wait for the operator to say “transfer.”
- Immediately dial the particular user’s extension.
- The call will be placed on hold while you inform the receiving agent of the customer’s query.
- Connect the receiving agent to the customer. The transferring agent then hangs up; the receiving agent and the customer will connect automatically.
5. When a 2-digit extension will NOT work
- If an admin has not assigned an extension to the user, dialling any number will fail.
- Extensions do not work on numbers outside the 10–99 range; the system drops or ignores such input.
6. Troubleshooting & escalation
Issue | Likely cause | Fix |
|---|---|---|
“Invalid extension” voice prompt | Dialled less than 10 or greater than 99 | Re-enter a 2-digit code |
Call routes to IVR instead of the user | Extension not set on that user | Ask admin to assign one in Dashboard → Users → Edit |
Two users ring at once | Duplicate extension assigned | Admin must change one number |
Still stuck? Contact MyOperator Support at support@myoperator.com with the user’s name and the extension you attempted.
Keywords: MyOperator extension length, 2-digit extension, valid extension range, dial extension
Updated on: 27/11/2025