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# What is an extension number in MyOperator, and how do I use it?

## Quick answer

* An extension is a short internal number assigned to a user (or team) so callers can reach them directly from your IVR (“press 2-2 for Riya”) without going through a receptionist or a shared queue.
* All MyOperator extensions are exactly 2 digits (10–99).
* Single-digit or 3-plus-digit numbers are rejected.
* Dial the 2-digit code internally or after your IVR greeting to reach a user directly.

## When should I use this guide?

Read this guide whenever you need to assign, dial, or troubleshoot an extension in MyOperator so you avoid invalid numbers and wasted dials.

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## 1. Extension rules at a glance

| Rule | Value | Why it matters |
| --- | --- | --- |
| Allowed length | 2 digits only | Keeps dialling quickly and prevents overlap with main numbers |
| Valid range | 10–99 | Guarantees every user gets a unique ID |
| Format | Numeric, no leading zeros | `08` is invalid; use `10–99` |

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## 2. Valid vs. invalid examples

| Example | Valid? | Reason |
| --- | --- | --- |
| 25 | ✅ | Two digits within range |
| 7 | ❌ | Only one digit |
| 123 | ❌ | More than two digits |
| 08 | ❌ | Leading zero not allowed |

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## 3. What are the minimum and maximum digits for an extension number?

By default, extensions are exactly 2 digits—from 10 to 99.

If your organisation needs 3-digit or longer extensions, we can enable a custom setup on request.

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## 4. How to dial extensions

### External caller (customer → user)

1. Dial your company’s main number (e.g., +91-92129-92129).
2. Wait for the IVR greeting or “enter extension” prompt.
3. Enter the 2-digit extension (e.g., 25).

| Tip
Expected outcome: The call bypasses the menu and rings the intended user.

|| Info
Prerequisite: You must know the extension assigned by your account admin.

### Transfer an incoming call using the extension number (user → user)

To transfer incoming IVR calls through the extension number, follow these steps:

1. Press *2 on the phone’s inbuilt dialling pad.
2. Wait for the operator to say “transfer.”
3. Immediately dial the particular user’s extension.
4. The call will be placed on hold while you inform the receiving agent of the customer’s query.
5. Connect the receiving agent to the customer. The transferring agent then hangs up; the receiving agent and the customer will connect automatically.

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## 5. When a 2-digit extension will NOT work

* If an admin has not assigned an extension to the user, dialling any number will fail.
* Extensions do not work on numbers outside the 10–99 range; the system drops or ignores such input.

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## 6. Troubleshooting & escalation

| Issue | Likely cause | Fix |
| --- | --- | --- |
| “Invalid extension” voice prompt | Dialled less than 10 or greater than 99 | Re-enter a 2-digit code |
| Call routes to IVR instead of the user | Extension not set on that user | Ask admin to assign one in Dashboard → Users → Edit |
| Two users ring at once | Duplicate extension assigned | Admin must change one number |

Still stuck? Contact MyOperator Support at [support@myoperator.com](mailto:support@myoperator.com) with the user’s name and the extension you attempted.

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Keywords: MyOperator extension length, 2-digit extension, valid extension range, dial extension