Live Chat Overview

⚡ Quick answer: Live Chat is MyOperator’s real-time support channel, available inside your dashboard under the Help & Support panel, that lets your team respond to customer inquiries instantly from within the platform. It’s designed for handling support tickets, pre-sale questions, and general inquiries—reducing wait times and increasing customer satisfaction.

When to Use Live Chat

Use Live Chat to:

• Answer product or service questions in real time
• Troubleshoot user issues instantly
• Assist leads with time-sensitive requests
• Escalate conversations to another team or channel (if needed)

Live Chat is designed to reduce your wait time and connect you instantly with a support representative.

Prerequisites

• You must be logged into the MyOperator Panel.
• You must have a Pro License with the Admin or Owner role (Home section visibility is restricted to these roles).
• You must access it through the Help & Support area in the panel.
• Live Chat will be available only during MyOperator’s operating hours.

Where to Find Live Chat

Live Chat is part of the Help & Support area located inside the Home section of your MyOperator dashboard.

You can find it here:

1. Log in to your MyOperator panel.
2. Go to Home (visible only to Pro Admins / Owners).

3. Scroll to Help & Support.

4. Click Live Chat to start a conversation with the Support Team.

What You Can Do With Live Chat

Through Live Chat, you can:

• Ask questions and get answers in real time
• Share screenshots or details of your issue
• Request guided assistance for setup steps
• Follow the support articles suggested by the agent
• Receive direction for next steps when a query requires escalation

What Happens After You Chat

After the chat session:

• The conversation is logged in MyOperator’s internal support system
• You may receive follow-up instructions or documentation
• Support may redirect you to relevant help articles
• If needed, the issue may be escalated to the technical or account management team

Access Control & Visibility

• Live Chat within the Home section is visible only to Pro License Admins and Owners
• Other roles (standard users, call agents, managers without Pro access) cannot access Live Chat
• There are no custom access levels—it is either available or not, based on your license and role

Limitations & Important Notes

• Live Chat is a support communication channel, not a customer-facing chat tool
• Response times may vary depending on support availability
• Live Chat is accessible only within MyOperator’s defined support hours
• If Live Chat is offline, you may be directed to help articles or other support channels

Summary

Updated on: 12/01/2026