> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is Live Chat on the MyOperator platform?

# Live Chat Overview

⚡ Quick answer: Live Chat is MyOperator’s real-time support channel, available inside your dashboard under the Help & Support panel, that lets your team respond to customer inquiries instantly from within the platform. It’s designed for handling support tickets, pre-sale questions, and general inquiries—reducing wait times and increasing customer satisfaction.

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## When to Use Live Chat

Use Live Chat to:

* Answer product or service questions in real time
* Troubleshoot user issues instantly
* Assist leads with time-sensitive requests
* Escalate conversations to another team or channel (if needed)

Live Chat is designed to reduce your wait time and connect you instantly with a support representative.

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## Prerequisites

* You must be logged into the MyOperator Panel.
* You must have a Pro License with the Admin or Owner role (Home section visibility is restricted to these roles).
* You must access it through the Help & Support area in the panel.
* Live Chat will be available only during MyOperator’s operating hours.

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## Where to Find Live Chat

Live Chat is part of the Help & Support area located inside the Home section of your MyOperator dashboard.

You can find it here:

1. Log in to your MyOperator panel.
2. Go to Home (visible only to Pro Admins / Owners).

   ![](https://content.api.getguru.com/files/view/b34b0068-09eb-4b52-b6b4-c23c4c1da8a9)

3. Scroll to Help & Support.

   ![](https://content.api.getguru.com/files/view/bd54b2f1-a89c-4c8e-a0d0-bf837692e9ad)

4. Click Live Chat to start a conversation with the Support Team.

   ![](https://content.api.getguru.com/files/view/95d62878-bb85-4d75-afcd-461078758aa4)

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## What You Can Do With Live Chat

Through Live Chat, you can:

* Ask questions and get answers in real time
* Share screenshots or details of your issue
* Request guided assistance for setup steps
* Follow the support articles suggested by the agent
* Receive direction for next steps when a query requires escalation

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## What Happens After You Chat

After the chat session:

* The conversation is logged in MyOperator’s internal support system
* You may receive follow-up instructions or documentation
* Support may redirect you to relevant help articles
* If needed, the issue may be escalated to the technical or account management team

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## Access Control & Visibility

* Live Chat within the Home section is visible only to Pro License Admins and Owners
* Other roles (standard users, call agents, managers without Pro access) cannot access Live Chat
* There are no custom access levels—it is either available or not, based on your license and role

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## Limitations & Important Notes

* Live Chat is a support communication channel, not a customer-facing chat tool
* Response times may vary depending on support availability
* Live Chat is accessible only within MyOperator’s defined support hours
* If Live Chat is offline, you may be directed to help articles or other support channels

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## Summary

| Feature | Live Chat |
| --- | --- |
| Purpose | To let you contact the MyOperator Support Team instantly |
| Available to | Pro License Admins and Owners |
| Channel type | Real-time chat for onboarding, troubleshooting, and guidance |
| Not used for | Communicating with your own customers |