Articles on: MyOperator

What is MyOperator’s After-Call SMS feature and how do I configure, price, and troubleshoot it end-to-end?

Quick answer


After-Call SMS is an automation that fires one or two transactional text messages immediately after a call ends (Connected, Missed, or Voicemail).


  • Caller-end notification — thanks or next-steps to the customer.
  • User-end notification — mini call summary to the agent.


You can enable it in Dashboard → Call → After-Call SMS, pick default or custom templates, set rules and priority, and decide whether to run it One-way (caller or user) or Two-way (both).


Charges vary by plan, recipient mode, SMS length, and whether you buy an SMS pack or pay-per-use.



When should I use this guide?


Use it if you need a single, exhaustive reference on what After-Call SMS does, how to create or edit templates, meet DLT rules, price the feature on Lite / Office IVR / Cloud Call-Centre plans, avoid rule overlap, or fix cases where messages don’t deliver.



1. Feature overview


After-Call SMS automatically sends transactional texts when a call disconnects on any toll-free or non-toll-free DID. The feature does not create extra voice channels; it purely sends SMS.


When it does not work


  • Feature disabled
  • SMS limit hit (100 SMS/24 h)
  • Non-DLT template
  • Department name too long
  • Plan doesn’t include notifications



2. Recipient types & use-cases


Recipient

What they receive

Typical benefit

User-end (agent)

Caller’s number, department, date & time

Keeps a personal record of callers

Caller-end (customer)

Thank-you, website, phone, app link

Acknowledges the interaction


Modes:


  • One-way = send to caller or user (lower cost).
  • Two-way = send to both (higher cost).



3. Caller-end content guidelines (compliance)


  • Content must be transactional, never promotional.
  • Template cannot include coupon codes, discounts, or vouchers.
  • Permitted: website links, alternate phone numbers, postal addresses.
  • On Office IVR plans, caller SMS content cannot be customised; defaults apply.



4. SMS length, language & credit calculation


Language

Up to 1 SMS credit

Each additional part (multi-part)

English

160 chars

153 chars per part

Other (Unicode)

70 chars

67 chars per part


Info Standard SMS of 1 SMS credit is 160 characters long, including spaces.



5. Pricing models & plan-specific notes


A. Cloud Call-Center / Prime


  1. Pay-per-use: ₹0.30 per SMS (length-based).
  2. SMS Pack (cheaper):


Monthly Rental

Annual

SMS/month

In-plan rate

₹ 250

₹ 3,000

1,000

₹0.25

₹ 500

₹ 6,000

2,800

₹0.18

₹ 800

₹ 9,600

5,000

₹0.16


Extra SMS beyond the pack → ₹0.30 each. Rental doubles if you double the pack.


B. Billing notes by edition


  • Two-way enabled for any period → full two-way rental for that month.
  • Office IVR: fixed rental only, no per-SMS usage; no content customisation.
  • Lite: no pay-per-use option—rental only.
  • Example (Lite 2CH): ₹400 One-way, ₹800 Two-way.



6. Step-by-step: enable, customise, and set priority


  1. Log in → https://app.myoperator.com/
  2. Call → After-Call SMS

Alt text: Click on After-Call SMS

  1. Click the Edit feature status to enable/disable default templates.

Alt text: Edit feature status

  1. For custom text, click Customise – After-Call SMS.

Alt text: Click on Customize – After-Call SMS

  1. Add template → paste DLT-approved content.

  1. Add rule → pick conditions (user/department, connected/missed, etc.).

  1. Drag & drop rules under Set priority to avoid overlap.



7. Template placeholders you can use


Placeholder

Meaning

{{ivr_number}}

Your IVR number

{{brand_name}}

Company brand

{{call_from}}

Caller’s phone

{{receiver_name}}

Agent name

{{receiver_email}}

Agent email

{{receiver_number}}

Agent mobile

{{time}}

Call time

{{department}}

Department reached

{{company_name}}

Company name



8. Why SMS may not send & self-checks


  • SMS limit exceeded (100 SMS/24 h).
  • Department text too long.
  • Notification feature not subscribed.
  • Template/header rejected by DLT.
  • Rule disabled or no conditions matched.



9. Rule overlap & priority logic


Multiple rules can satisfy one call. The system executes only the highest-priority (top) rule.


  • Users can create multiple rules based on different criteria (particular user or department, incoming/outgoing, connected/missed, etc.). If multiple rules overlap, the higher priority rule executes and sends SMS notifications.
  • Edit the priority of overlapping rules by clicking Set priority in the actions section of After-Call SMS (Custom) rules.




Alt text: Drag and drop rules to change the priority



10. Billing formula & examples (Lite channel-line)


Let L1 = lines One-way all month; L2 = lines with Two-way at any point.


Monthly rental = (L1 × ₹200) + (L2 × ₹400)


Example for Lite 2CH:


  • One-way only → ₹400 (2 × ₹200)
  • Two-way on both lines → ₹800 (2 × ₹400)



11. Is the After-call SMS chargeable?


Yes, after-call SMS is chargeable as per the SMS charges of the client’s plan.


Click on “Business plan” to check out the SMS charges.




Alt text: Click on “Feature detail” of your current plan for SMS charges.



Keywords: After-Call SMS, One-way vs Two-way, SMS pack pricing, rule priority, DLT templates

Updated on: 30/11/2025