> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # What is MyOperator’s After-Call SMS feature and how do I configure, price, and troubleshoot it end-to-end? ## Quick answer After-Call SMS is an automation that fires one or two transactional text messages immediately after a call ends (Connected, Missed, or Voicemail). * Caller-end notification — thanks or next-steps to the customer. * User-end notification — mini call summary to the agent. You can enable it in Dashboard → Call → After-Call SMS, pick default or custom templates, set rules and priority, and decide whether to run it One-way (caller or user) or Two-way (both). Charges vary by plan, recipient mode, SMS length, and whether you buy an SMS pack or pay-per-use. --- ## When should I use this guide? Use it if you need a single, exhaustive reference on what After-Call SMS does, how to create or edit templates, meet DLT rules, price the feature on Lite / Office IVR / Cloud Call-Centre plans, avoid rule overlap, or fix cases where messages don’t deliver. --- ## 1. Feature overview After-Call SMS automatically sends transactional texts when a call disconnects on any toll-free or non-toll-free DID. The feature does not create extra voice channels; it purely sends SMS. ### When it does not work * Feature disabled * SMS limit hit (100 SMS/24 h) * Non-DLT template * Department name too long * Plan doesn’t include notifications --- ## 2. Recipient types & use-cases | Recipient | What they receive | Typical benefit | | --- | --- | --- | | User-end (agent) | Caller’s number, department, date & time | Keeps a personal record of callers | | Caller-end (customer) | Thank-you, website, phone, app link | Acknowledges the interaction | Modes: * One-way = send to caller or user (lower cost). * Two-way = send to both (higher cost). --- ## 3. Caller-end content guidelines (compliance) * Content must be transactional, never promotional. * Template cannot include coupon codes, discounts, or vouchers. * Permitted: website links, alternate phone numbers, postal addresses. * On Office IVR plans, caller SMS content cannot be customised; defaults apply. --- ## 4. SMS length, language & credit calculation | Language | Up to 1 SMS credit | Each additional part (multi-part) | | --- | --- | --- | | English | 160 chars | 153 chars per part | | Other (Unicode) | 70 chars | 67 chars per part | || Info Standard SMS of 1 SMS credit is 160 characters long, including spaces. --- ## 5. Pricing models & plan-specific notes ### A. Cloud Call-Center / Prime 1. Pay-per-use: ₹0.30 per SMS (length-based). 2. SMS Pack (cheaper): | Monthly Rental | Annual | SMS/month | In-plan rate | | --- | --- | --- | --- | | ₹ 250 | ₹ 3,000 | 1,000 | ₹0.25 | | ₹ 500 | ₹ 6,000 | 2,800 | ₹0.18 | | ₹ 800 | ₹ 9,600 | 5,000 | ₹0.16 | Extra SMS beyond the pack → ₹0.30 each. Rental doubles if you double the pack. ### B. Billing notes by edition * Two-way enabled for any period → full two-way rental for that month. * Office IVR: fixed rental only, no per-SMS usage; no content customisation. * Lite: no pay-per-use option—rental only. * Example (Lite 2CH): ₹400 One-way, ₹800 Two-way. --- ## 6. Step-by-step: enable, customise, and set priority 1. Log in → [https://app.myoperator.com/](https://app.myoperator.com/) 2. Call → After-Call SMS ![](https://content.api.getguru.com/files/view/a1a86556-7096-4f72-b397-36a05d53de57) _Alt text: Click on After-Call SMS_ 3. Click the Edit feature status to enable/disable default templates. ![](https://content.api.getguru.com/files/view/b0c5e809-02b1-4e5f-9096-6d3430171b93) _Alt text: Edit feature status_ 4. For custom text, click Customise – After-Call SMS. ![](https://content.api.getguru.com/files/view/b5c1b429-82e4-442a-b850-6073bc35f031) _Alt text: Click on Customize – After-Call SMS_ 5. Add template → paste DLT-approved content. ![](https://content.api.getguru.com/files/view/bcc199ab-63df-46e1-9c91-07a743654f70) 6. Add rule → pick conditions (user/department, connected/missed, etc.). ![](https://content.api.getguru.com/files/view/7ae096db-e3a0-41c1-8487-4654a3671d41) 7. Drag & drop rules under Set priority to avoid overlap. --- ## 7. Template placeholders you can use | Placeholder | Meaning | | --- | --- | | `{{ivr_number}}` | Your IVR number | | `{{brand_name}}` | Company brand | | `{{call_from}}` | Caller’s phone | | `{{receiver_name}}` | Agent name | | `{{receiver_email}}` | Agent email | | `{{receiver_number}}` | Agent mobile | | `{{time}}` | Call time | | `{{department}}` | Department reached | | `{{company_name}}` | Company name | --- ## 8. Why SMS may not send & self-checks * SMS limit exceeded (100 SMS/24 h). * Department text too long. * Notification feature not subscribed. * Template/header rejected by DLT. * Rule disabled or no conditions matched. --- ## 9. Rule overlap & priority logic Multiple rules can satisfy one call. The system executes only the highest-priority (top) rule. * Users can create multiple rules based on different criteria (particular user or department, incoming/outgoing, connected/missed, etc.). If multiple rules overlap, the higher priority rule executes and sends SMS notifications. * Edit the priority of overlapping rules by clicking Set priority in the actions section of After-Call SMS (Custom) rules. ![](https://content.api.getguru.com/files/view/6895a269-8b70-4b7c-8d68-ab5f68d884ee) ![](https://content.api.getguru.com/files/view/958b95b1-adbb-4980-ad15-7f1221e6237b) _Alt text: Drag and drop rules to change the priority_ --- ## 10. Billing formula & examples (Lite channel-line) Let `L1` = lines One-way all month; `L2` = lines with Two-way at any point. Monthly rental = `(L1 × ₹200) + (L2 × ₹400)` Example for Lite 2CH: * One-way only → ₹400 (2 × ₹200) * Two-way on both lines → ₹800 (2 × ₹400) --- ## 11. Is the After-call SMS chargeable? Yes, after-call SMS is chargeable as per the SMS charges of the client’s plan. Click on “Business plan” to check out the SMS charges. ![](https://content.api.getguru.com/files/view/9bddecb1-b401-4cac-9b7b-fcbbe89a6c78) ![](https://content.api.getguru.com/files/view/534db6d1-ecc5-49b8-95e8-24381e4ab649) _Alt text: Click on “Feature detail” of your current plan for SMS charges._ --- Keywords: After-Call SMS, One-way vs Two-way, SMS pack pricing, rule priority, DLT templates