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# What is the Call Logs section and how do I search and filter Call Logs in MyOperator?

# Call Logs: Search and Filter Guide

|| Info
Quick answer: Call Logs is your real-time ledger of every inbound, outbound, missed, and voicemail call handled on your MyOperator numbers. Open Call Logs, then use the Search bar (phone number, user, department, service number) plus Filters (date, direction, status) to pinpoint any call in seconds.

MyOperator provides two types of filters to help you narrow down and analyse call logs:

* Default Filters for quick views
* Advanced Filters for detailed criteria

## When should I use this guide?

Use it whenever you need to locate a specific caller, audit an agent’s activity, or export a precise set of calls for reporting.

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## 1. Prerequisites

| Requirement | Why it matters |
| --- | --- |
| Role with Logs → View | Displays Call Logs |
| Desktop browser | Full feature set |
| Recording/status visibility | Depends on flow settings |

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## Watch the video walkthrough

This is ${youtube}[Video walkthrough](PJ83QvPfpE4)

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## 2. What you can do

* View caller number, date/time, duration, call flow and assigned agent/team.
* Identify outcomes instantly via coloured status chips.
* Filter by date, status, number, user, or department.
* Export the filtered list as CSV or Excel.
* Open a record to add notes/tags (role-based).

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## 3. Status legend (colour codes)

| Status label | Meaning | Colour |
| --- | --- | --- |
| Missed – Inbound | Caller rang; no answer | 🔴 Red |
| Answered – Inbound | Team answered inbound call | 🟢 Green |
| Unanswered – Outbound | Outbound call not answered | 🟠 Orange |
| Answered – Outbound | Outbound call connected | 🔵 Blue |
| Voicemail | The caller left a message | 🔷 Navy |

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## 4. Search field

| Search term | Example | Result |
| --- | --- | --- |
| Phone number | `+919811234567` or `9811` | All calls to/from that number (partial OK) |
| User / Agent | `Priya` | Calls handled by Priya |
| Department | `Support` | Calls routed to the Support queue |
| Service number | Your virtual number | All calls on that line |

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## 5. Step-by-step: search Call Logs

1. Log in to MyOperator Web Panel.

![](https://content.api.getguru.com/files/view/fd5ec6ab-9edc-4c60-a95f-6362d5473e34)
_Alt text: MyOperator panel_

2. Click Logs in the left sidebar.

![](https://content.api.getguru.com/files/view/7891c3a1-8681-4d75-807b-11d08e983fe2)
_Alt text: Click logs_

3. In the Search bar (top-right), type a phone number, user name, department, or service number. Press Enter or click Search.

![](https://content.api.getguru.com/files/view/95d9cbdb-bef7-4ba3-9f39-e27cf45a0cc4)
_Alt text: Use the search bar to filter results_

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## 6. Refine with filters

### Using Default Filters

At the top-left of the logs panel, click one of the default filters:

* Connected – Shows answered incoming and outgoing calls
* Missed – Displays all missed incoming calls
* SMS – Filters all text messages sent/received via MyOperator
* Voicemail – Displays call logs where the caller left a voicemail recording

![](https://support.myoperator.com/galleryDocuments/edbsnec617ef66349473ecbb6ad60a82aa0116f4fa12e81a38c40a41cd98981e0068a817063466ebd0e3e6e371698e4f0e71ea0db93c21b12043c69789db7135000f5?inline=true)
_Alt text: Using default filters_

### Using Advanced Filters

Next to the default filters, click Advanced Filter to apply more granular criteria:

* Date Range – Filter calls between custom start and end dates
* Time Slot – Narrow down by time of day
* Duration – View calls of a minimum or maximum duration
* Caller Type / Status – Filter by connected, missed, or IVR vs mobile

Click Apply Filter to update the results.

![](https://support.myoperator.com/galleryDocuments/edbsnec617ef66349473ecbb6ad60a82aa01186b92945eb4aa0d57914acadb1bd17d8615cc4dc7b7d4ef994fb869e50d5f70af9754f6a3f737656fee7f5a3be75aed1?inline=true)

![](https://support.myoperator.com/galleryDocuments/edbsnec617ef66349473ecbb6ad60a82aa011b869ae6ed8cba9e798094a0de79f4c531e2544718cfe6c905135c7462ed245bbaa15c3d8ec0f1abd3da1eb9b92f1bc51?inline=true)
_Alt text: Using Advanced filters_

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## 7. Success checklist

* ✓ Result count drops to only matching rows.
* ✓ Opening any row shows data consistent with your search term/filters.
* ✓ Exporting CSV (with filters applied) mirrors the onscreen list.

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## 8. When does a call NOT appear?

* Number belongs to another workspace.
* Call was blocked/blacklisted (see Blocked Calls tab).
* Log retention expired (older than your plan’s retention window).

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## 9. Edge cases & limits

* Date range too narrow — widen range if “No results”.
* Private/withheld IDs aren’t searchable; filter by time + department instead.
* Very large ranges may load slowly; add status or direction to speed up.

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## 10. Troubleshooting & escalation

| Issue | Quick fix |
| --- | --- |
| No results | Widen date, remove extra filters |
| Search bar missing | Ask Admin for Logs → View permission |
| Slow / timeout | Reduce date span; add Status filter |
| Need export of results | Apply filters → Export → CSV |

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Keywords: search call logs, filter logs, phone number lookup, agent call history, MyOperator