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What is the Call Logs section in MyOperator and how do I use it?

What is the Call Logs section in MyOperator and how do I use it?


Info Quick answer: Call Logs is your real-time ledger of every inbound, outbound, missed, and voicemail call handled on your MyOperator numbers.


From the Web Panel sidebar, click Call Logs to search, filter, export, and audit call details.


When should I use this guide?


Use it whenever you need to locate a specific call, analyse team performance, or export filtered records for compliance or reporting.



Table of Contents


  1. What you can do
  2. Watch the video
  3. Step-by-step: open Call Logs
  4. Status legend (colour codes)
  5. Filter and search options
  6. Export logs to CSV/Excel
  7. Permissions, timestamps and data freshness
  8. When does a call NOT appear?
  9. Troubleshooting and escalation
  10. Related Articles



What you can do


  • View caller number, date/time, duration, call flow and assigned agent/team.
  • Identify outcomes instantly via coloured status chips.
  • Filter by date, status, number, user, or department.
  • Export the filtered list as CSV or Excel.
  • Open a record to add notes/tags (role-based).


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Watch the video walkthrough


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Step-by-step: open Call Logs


  1. Log in to MyOperator Web Panel.
  2. In the left sidebar, click Call Logs.
  3. The table loads with the most recent calls at the top.


MyOperator dashboard


Most recent call logs appear at top


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Status legend (colour codes)


Status label

Meaning

Colour

Missed – Inbound

Caller rang; no answer

🔴 Red

Answered – Inbound

Team answered inbound call

🟢 Green

Unanswered – Outbound

Outbound call not answered

🟠 Orange

Answered – Outbound

Outbound call connected

🔵 Blue

Voicemail

The caller left a message

🔷 Navy


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Filter and search options


  1. Click Filters ▾ (or Advanced).
  2. Set Date range (mandatory for exports > 30 days).
  3. (Optional) Add Status, Number, User/Team, or free-text Keyword.
  4. Click Apply to refresh; Reset to clear.


Tip Save frequent filter sets (on Growth/Enterprise plans) for one-click reuse.


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Export logs to CSV/Excel


  1. Apply any filters.
  2. Click Export → CSV or Excel.
  3. Enter your email → Send.


Info Expected: You receive an email with a download link within minutes (< 5k rows; large jobs ≤ 24h).


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Permissions, timestamps and data freshness


  • Role-based view — Admins see all records; Agents may see only their own/queue calls.
  • Timestamps follow your workspace time zone (Settings → Account → Time-zone).
  • Freshness — New calls appear within 1–2 min; heavy traffic may delay up to 15 mins.


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When does a call NOT appear?


  • Number belongs to another workspace.
  • Call was blocked/blacklisted (see Blocked Calls tab).
  • Log retention expired (older than your plan’s retention window).


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Troubleshooting and escalation


Issue

Likely cause

Quick fix

Call Logs menu is missing

Role lacks permission

Ask Admin for “View Call Logs”

Wrong time-stamp

Account time-zone mis-set

Update Settings → Time-zone

Export is slow/incomplete

Range too large

Split date window; retry


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  • How do I export filtered logs from MyOperator?
  • Why are my call-log timestamps incorrect?
  • Which roles can add notes or tags to a call record?



Keywords: Call Logs, view call history, export call data, filter calls, MyOperator

Updated on: 27/11/2025