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# What is the default ringing time for agents in MyOperator, and how can I change it?

# Quick answer

* Default: 25 seconds.
* Configurable: 10–25 seconds per department in the dashboard.
* Save changes in Department → Call Flow Settings to apply immediately.

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## When should I use this guide?

Use this guide if you need to shorten or extend the time an agent’s phone rings before the call moves to the next agent or fallback action.

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## 1. Default vs. Custom Ringing Time

| Setting           | Value   | Notes                                   |
|-------------------|---------|-----------------------------------------|
| Default           | 25 s    | Applies to all new departments.         |
| Custom range      | 10–25 s | Set per department in the dashboard.    |
| Recommended range | 20–25 s | Balances customer wait vs. agent pickup.|

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## 2. Why is 25 seconds the maximum ring time (TRAI mandate)?

* Shorter ring timers save operator resources but can hurt overall network performance.
* TRAI now caps ringing at 25 s for mobile and 60 s for landlines (including MTNL); older limits were longer for fixed-line convenience.
* Consistent timers across all carriers prevent uneven answer windows and reduce traffic congestion at Points of Interconnect (POI).

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## 3. Prerequisites

* Admin or Manager access to the MyOperator dashboard.
* At least one Department already created.

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## 4. Step-by-step: Change the Ringing Time

1. Log in to the MyOperator dashboard.
2. In the left-hand menu, click Manage.
3. Select Department.
4. Next to the department you want to edit, click the three vertical dots (⋮) and choose Edit.
5. Scroll to Department Call Flow Settings and click View.
6. Locate Ringing Time.
7. Choose a value between 10 and 25 seconds.
8. Click Save.

|| Info Expected outcome: The new ringing time is active immediately for calls routed through that department.

![Changing the ringing time for the agent](https://content.api.getguru.com/files/view/281bfb39-c555-4d63-bb36-0ed8b23d5b1f)

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## 5. When a custom time will NOT apply

* A global routing rule or IVR fallback that overrides department-level settings.
* Changes were made, but the Save button was not clicked.
* Browser cache displays an old value—refresh to verify.

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## 6. Confirm it’s live

* Place a test call through the same path and time the ringing.
* Open Call Logs and check the ring duration shown for the agent leg(s).

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## 7. Troubleshooting & Escalation

If the updated ringing time does not take effect:

* Refresh the dashboard or clear your browser cache.
* Re-open the department settings to confirm the stored value.
* Verify that no higher-level routing rule overrides the department.
* Still stuck? Contact MyOperator Support with the department name and the value you tried to set.

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## 8. Workflow diagram

![Call flow showing ringing time before fallback](https://content.api.getguru.com/files/view/c9a529d6-2367-4fd8-b094-873e11814d38)

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Keywords: MyOperator ringing time, agent ring duration, department call flow, change ring seconds