Quick answer

You can update any user’s 2-digit extension (10-99) in less than a minute from the MyOperator web panel: Manage → Users → Edit → Extension → Save.

When should I use this guide?

Use these steps if you need to avoid extension conflicts, onboard a new teammate, or renumber an employee who moved departments. You must be in an Admin or Owner role to proceed.

1. Prerequisites & limitations

2. When this won’t work?

• You cannot assign an extension already in use.
• 1-digit or 3+ digit extensions are currently unsupported.
• If the user is part of a live call queue re-sync, you must wait until the queue is idle.

3. Step-by-step (web)

1. Log in to the MyOperator web panel.

2. From the top navigation bar, select Manage → Users.

3. Find the user and click Edit.

4. In the Extension field, type the new 2-digit number (10-99).
5. Confirm it shows "Available" (green tick).
6. Click Save.

7. Wait for the success banner: "User updated successfully."

4. Workflow

5. What to expect after saving

• IVR routing and internal dialling switch to the new extension within ~30 seconds.
• All historical call logs remain mapped to the user (not to the old extension).
• Team members’ desk phones/softphones auto-refresh after their next registration cycle (max 2 minutes).

6. Troubleshooting & edge cases

Problem → Fix

• "Extension already exists" → Choose an unused number or delete the conflicting user.
• "Permission denied" → Ask an Admin/Owner to grant you the "Manage Users" right.
• Calls still going to old extension after 5 min → Clear browser cache, log out/in, or contact support.

7. Escalation & next steps

Still stuck?

1. Email support@myoperator.com with subject "Extension Change Issue – Account #12345".
2. Attach a screenshot of the error banner and the extension numbers involved.

Average first response time: 2 business hours.

Keywords: MyOperator change extension, update user extension, IVR extension edit, PBX two-digit extension

Updated on: 27/11/2025