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# What is the easiest way to change a user’s extension number in MyOperator?

# Quick answer

You can update any user’s 2-digit extension (10-99) in less than a minute from the MyOperator web panel: Manage → Users → Edit → Extension → Save.

## When should I use this guide?

Use these steps if you need to avoid extension conflicts, onboard a new teammate, or renumber an employee who moved departments. You must be in an Admin or Owner role to proceed.

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## 1. Prerequisites & limitations

| Requirement | Value/Note |
| --- | --- |
| Role needed | Admin or Owner |
| Valid extension range | 10-99 |
| Uniqueness | One extension per user |
| Effect latency | < 30 seconds after "Save" |
| Not supported | Mobile app, API (coming soon) |

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## 2. When this won’t work?

* You cannot assign an extension already in use.
* 1-digit or 3+ digit extensions are currently unsupported.
* If the user is part of a live call queue re-sync, you must wait until the queue is idle.

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## 3. Step-by-step (web)

1. Log in to the MyOperator web panel.
    
    ![MyOperator panel](https://content.api.getguru.com/files/view/74862201-5ec9-44e1-8344-d64b5004fa8b)
2. From the top navigation bar, select Manage → Users.
    
    ![Manage and then Users](https://content.api.getguru.com/files/view/944e0984-3368-498c-ae31-ba1789fee0b7)
3. Find the user and click Edit.
    
    ![Click edit and type new number](https://content.api.getguru.com/files/view/62ca8027-fb45-41df-85ad-0538933ca03c)
4. In the Extension field, type the new 2-digit number (10-99).
5. Confirm it shows "Available" (green tick).
6. Click Save.
    
    ![Click save](https://content.api.getguru.com/files/view/0f9c7e58-4590-4fdb-9064-81bbb825936b)
7. Wait for the success banner: "User updated successfully."

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## 4. Workflow

![Extension update flow in MyOperator](https://content.api.getguru.com/files/view/f3395ac8-c9f7-46c4-a12d-9f7a51e00955)

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## 5. What to expect after saving

* IVR routing and internal dialling switch to the new extension within ~30 seconds.
* All historical call logs remain mapped to the user (not to the old extension).
* Team members’ desk phones/softphones auto-refresh after their next registration cycle (max 2 minutes).

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## 6. Troubleshooting & edge cases

Problem → Fix

* "Extension already exists" → Choose an unused number or delete the conflicting user.
* "Permission denied" → Ask an Admin/Owner to grant you the "Manage Users" right.
* Calls still going to old extension after 5 min → Clear browser cache, log out/in, or contact support.

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## 7. Escalation & next steps

Still stuck?

1. Email [support@myoperator.com](mailto:support@myoperator.com) with subject "Extension Change Issue – Account #12345".
2. Attach a screenshot of the error banner and the extension numbers involved.

Average first response time: 2 business hours.

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Keywords: MyOperator change extension, update user extension, IVR extension edit, PBX two-digit extension