Articles on: MyOperator

What is the maximum number of times a MyOperator menu can repeat, how do I change it, and how do I set the callback time?

Tip

Quick answer — Menu Repeat controls how many extra times (1–10) an IVR prompt is replayed when the caller presses no key. Total plays = 1 initial play + your repeat count.


After the final repeat, the call follows the menu’s fallback action (voicemail, operator, or disconnect).


When should I use this guide?


Use it when callers miss your IVR options, and you need to adjust how many chances they get before the system moves on.



1 — How Menu Repeat works


  • Menu Repeat = number of replays on no input.
  • Total plays = 1 (first play) + repeats.
  • Example: Repeat = 3 → prompt can play 4 times in total.
  • After the final repeat, the fallback action executes.
  • Invalid keys follow a separate “invalid-input” rule.



Watch the video walkthrough



2 — Limits & behaviour


Setting

Value

Notes

Range

1–10

Replays only; first play is implicit

Fallback trigger

After the last replay

Goes to voicemail/operator/disconnect

Invalid-input rule

Separate

Doesn’t count toward repeats



3 — Prerequisites


  • Editor or Admin role.
  • Know which Menu node you are editing.
  • Fallback action for that menu is already defined.



4 — Change the repeat value


  1. Sign in to MyOperator Dashboard.
  2. Go to Design Call Flow.
  3. Open the menu node → Advanced Settings.
  4. Click Callflow Settings (Advanced) → Edit.
  5. Set Menu Repeat to 1–10.
  6. Click Save, then Publish/Deploy if prompted.



Alt text: Changing the menu repeat value



5 — Verify with a test call


  1. Dial the IVR.
  2. On the menu, press no key.
  3. Count replays; they should match your new setting.
  4. Check Reports → Call Logs for “no-input/timeout” entries and confirm the fallback executed.



6 — Edge cases & best practices


  • Pair repeats with a sensible no-input timeout to avoid long silences.
  • Callers can interrupt repeats—DTMF input routes immediately.
  • More than 3–4 repeats may frustrate callers; test and adjust.
  • Multi-language IVRs: set repeats per language menu.
  • Nested menus may double the audible repeats if each has its own setting.



7 — Troubleshooting


Issue

Likely cause

Fix

Replays never happen

Edited the wrong menu node

Edit correct node & publish

Too many plays

Nested menu also repeats

Reduce repeats or merge menus

Immediate fallback

No-input timeout too short

Increase the timeout value

Invalid-key loop

Invalid-input action misconfigured

Review invalid-input rule


Escalate unresolved cases via Dashboard → Help → Live Chat with Call ID and menu name.



8 — Callback time: definition, limits, and how to set it


What is callback time?


Callback time refers to the specific time or timeframe when a callback or return call is scheduled to take place. It is the time at which the system will automatically initiate the callback to the desired recipient.


  • Minimum: 15 minutes
  • Maximum: 48 hours


How to set the callback time


  1. Log in to your MyOperator panel.
  2. Go to the Manage section.
  3. Select Design callflow.
  4. Click Advance setting.
  5. In Call settings, set the desired callback time or timeframe (Minimum = 15 minutes, Maximum = 48 hours).
  6. Save the changes.



Alt text: set the callback time in IVR



Keywords: menu repeat MyOperator, IVR no-input timeout, maximum repeat count, IVR fallback

Updated on: 08/01/2026