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# What is the Voicemail Timeout in MyOperator and how do I change it?

## Quick answer

Voicemail Timeout is the maximum time (6–60 seconds) that MyOperator records after the beep. Once the limit is reached, recording stops automatically, and the file is saved.

Change the value in Dashboard → Design Call Flow → Voicemail node → Timeout.

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## When should I use this guide?

Follow these steps if you want to:

* Shorten overly long voicemail messages
* Extend the limit so callers can leave detailed instructions

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## 1 — How Voicemail Timeout works

* The timer starts immediately after the greeting beep.
* Caller may hang up early; if the message is at least 6s, it is still saved.
* At exactly the limit, the system stops recording and stores the file.

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## 2 — Limits & behaviour

| Item | Value | Notes |
| --- | --- | --- |
| Configurable range | 6–60 s | Whole seconds only |
| Minimum save length | 6 s | Shorter clips discarded |
| At the limit | Hard stop & save | No partial second recorded |

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## 3 — Prerequisites

* Editor or Admin role.
* Know which Voicemail node you plan to edit.
* Be ready to click Publish after saving.

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## 4 — Change the timeout (Dashboard)

1. Sign in to MyOperator Dashboard.
2. Open Design Call Flow.

![](https://content.api.getguru.com/files/view/39ac73a9-f702-466c-acd8-77116c8f6d41)
![](https://content.api.getguru.com/files/view/e94bcc37-6f7b-41f5-8d08-ff7651da78bb)
![](https://content.api.getguru.com/files/view/e3989061-df94-4e3c-ba15-3f8bb818dc3a)
Alt text: Opening design call flow in the MyOperator panel

3. Click the Voicemail node for the desired department.

![](https://content.api.getguru.com/files/view/b705bd1e-70e4-407c-b2ec-487d161c2246)
Alt text: Choose the voicemail node

4. Enter a new value (6–60) in Voicemail Timeout.

![](https://content.api.getguru.com/files/view/98265c7b-362b-4c53-84ed-b721d3eee4c2)
Alt text: Enter a new value for timeout

5. Click Save, then Publish.

![](https://content.api.getguru.com/files/view/6b0825a4-8cc6-4eac-a29d-004de4021540)
Alt text: Click Save

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## 5 — Update the voicemail email (alert recipient)

1. In the same Call Flow editor, click the Voicemail node you want to modify.
2. In Email recipients, enter the new destination address (e.g., support@example.com).
3. If multiple Voicemail nodes exist (Sales, Support, After-Hours), repeat steps 1–2 for each node.
4. Click Save on every edited node.
5. Click Save/Publish (top-right) to apply all changes. A toast “Flow updated” confirms success.

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## 6 — Verify with a test call

1. Dial the IVR path that lands on the edited Voicemail node.
2. Leave a 20 s message (if limit is 45 s) → confirm it appears in Reports → Call Logs.
3. Leave a 50 s message → confirm recording stops at 45 seconds and still saves.

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## 7 — Best practices

* Tell callers the limit: “You have up to 30 seconds.”
* 30–45 s is a good balance between detail and review effort.
* Re-test each time you change the greeting or timeout.

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## 8 — Edge cases & limitations

* Cannot exceed 60 s.
* Messages < 6 s are discarded.
* Timeout is per Voicemail node; change each department separately if needed.

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## 9 — Troubleshooting

| Symptom | Likely cause | Fix |
| --- | --- | --- |
| No recording saved | Clip < 6 s | Ask the caller to retry; adjust greeting |
| Wrong duration | Edited the wrong node or forgot to publish | Edit correct node; publish |
| Call never hits voicemail | Call-flow path or fallback rule is wrong | Review the call-flow diagram |

Escalate: email [support@myoperator.com](mailto:support@myoperator.com) with Call ID, timestamp, and node name.

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Keywords: voicemail timeout, change voicemail length, MyOperator voicemail limit, voicemail recording seconds