What roles have access to WhatsApp functionalities?
WhatsApp Feature Access by Role
Access to WhatsApp features in MyOperator depends on the user role. Each role comes with default permissions, which the Owner can adjust under Settings → User Management.
Role-Based Access Matrix
Role | WhatsApp Account | Templates | Campaigns | Chat Access | Notes |
|---|---|---|---|---|---|
Owner | ✅ Full view & manage | ✅ Create / Edit / Delete | ✅ Create / Run / View / Delete | ✅ Full access (view + reply to customers) | Highest-level control. Can adjust other users’ permissions. |
Admin | ✅ Manage (cannot delete account) | ✅ Create / Edit / Delete | ✅ Create / Run / View | ✅ Full access (view + reply) | Similar to Owner, but cannot change billing or delete WABA. |
Manager | ✅ View only | ✅ Create / Edit (no delete) | ✅ Create / Run / View | ✅ Full access (view + reply) | Designed for day-to-day operations without account-level risks. |
Call Agent | ❌ No access | ❌ No access | ❌ No access | ✅ Limited (view assigned chats + reply) | Chat-only role; cannot see templates or campaigns. |
Customizing Access
- The Owner can grant or revoke specific permissions for any role.
- Changes take effect immediately in User Management.
- For example: You can allow a Manager to view campaigns but block template creation, or grant a Call Agent temporary campaign access.
Examples
- A Manager can build new templates and launch campaigns but cannot delete templates or remove accounts.
- An Admin can delete templates and fully manage campaigns but cannot modify billing settings.
- A Call Agent can reply to incoming chats but cannot create or edit templates.
- The Owner oversees all WhatsApp features and user-level access.
Security Best Practices
- Restrict template and campaign creation to Owners/Admins to avoid policy violations.
- Assign chat-only access to agents handling customer conversations.
- Review permissions quarterly to ensure compliance with Meta’s policies.
- Revoke access immediately for inactive or departing team members.
Related FAQs
- How do I assign or change user roles in MyOperator?
- How do I create WhatsApp message templates?
- What permissions does each MyOperator role have?
Summary
- Owners = full control (including billing + user roles).
- Admins = manage templates, campaigns, chats, but no billing deletion.
- Managers = operational control without delete rights.
- Call Agents = chat-only access.
Need to adjust permissions? Go to User Management Settings or contact MyOperator Support for assistance.
Updated on: 22/09/2025