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> Use this file to discover available pages before exploring further.
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# What roles have access to WhatsApp functionalities?

# Quick answer

Access to WhatsApp features in MyOperator depends on the user role with a Pro license. Each role comes with default permissions, which the Owner can adjust under Permission Settings (left navigation bar).

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## Role-Based Access Matrix

| Role | WhatsApp Account | Templates | Campaigns | Chat Access |
|---|---|---|---|---|
| Owner | ✅ Full view & manage | ✅ Create / Edit / Delete | ✅ Create / Run / View / Delete | ✅ Full access (view + transfer + reply to customers) |
| Admin | ✅ Manage (cannot delete account) | ✅ Create / Edit / Delete | ✅ Create / Run / View / Delete | ✅ Full access (view + reply + transfer) |
| Manager | ✅ View only | ✅ Create / Edit / Delete | ✅ Create / Run / View | ✅ Full access (view + transfer + reply) |
| Call Agent | ✅ View only | ✅ Create / Edit / Delete | ✅ Create / Run / View | ✅ Limited (view assigned chats + reply) |

|| Info
All access is subject to permissions that can be changed by the Owner.

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## Customising Access

* The Owner can grant or revoke specific permissions for any role.
* Changes take effect immediately in User Management.
* For example, you can allow a Manager to view campaigns but block template creation, or grant a Call Agent temporary campaign access.

## Examples

* A Manager can build new templates and launch campaigns but cannot delete templates or remove accounts.
* An Admin can delete templates and fully manage campaigns but cannot modify billing settings.
* A Call Agent can reply to incoming chats but cannot create or edit templates.
* The Owner oversees all WhatsApp features and user-level access.

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## Security Best Practices

* Restrict template and campaign creation to Owners/Admins to avoid policy violations.
* Assign chat-only access to agents handling customer conversations.
* Review permissions quarterly to ensure compliance with Meta's policies.
* Revoke access immediately for inactive or departing team members.

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## Summary

* Owners = full control (including billing + user roles).
* Admins = manage templates, campaigns, and chats, but no billing deletion.
* Managers = operational control without delete rights.
* Call Agents = chat-only access.

Need to adjust permissions? Go to User Management Settings or contact MyOperator Support for assistance.