> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do right after paying for my MyOperator package?

| Tip
Within 15 minutes of payment, confirm your receipt email, log in to the MyOperator dashboard, and complete the six-step activation checklist (email, login, call flow, users, documents, support).

This guide walks you through each step and common issues.

## When should I use this guide?
Use it the moment you see “Payment Successful” so you can start receiving calls without delays and avoid the most frequent post-payment support tickets.

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## 1. Post-payment activation checklist
| Task | Where to click | Success indicator |
| ---- |
| Check confirmation email | — | Receipt received in the inbox |
| Log in to the dashboard | [https://app.myoperator.com](https://app.myoperator.com) | Dashboard loads |
| Set up call flow | Manage → Design Callflow | IVR diagram shows "Published" |
| Add team members | Users → Add User | New users appear "Active" |
| Verify documents* | Settings → Compliance | Status turns "Approved" |

|| Info
Only required if you are porting a number or enabling DND outbound calls.

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## 2. Additional recommended actions
* Enable Auto-Pay: Billing → Recurring Payments → "Turn On".
* Download the mobile app (iOS / Android) to manage calls on the go.
* Explore add-ons (WhatsApp, In-SMS, Call-Tracking) from the left menu.

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## 3. Troubleshooting & escalation paths
Problem: Didn't get confirmation email

* Action: Email [support@myoperator.com](mailto:support@myoperator.com) with your payment reference ID.

Problem: Can't log in / forgot password

* Action: Click "Forgot password" on the login page; if the issue persists, send a screenshot to [support@myoperator.com](mailto:support@myoperator.com).

Problem: Compliance documents rejected

* Action: Re-upload clear, uncropped scans and mention "Re-submission after rejection" in the notes field.

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## 4. Activation flow diagram
![](https://content.api.getguru.com/files/view/530ac995-a34a-4642-b74e-37e6d502225b)

Alt-text: Linear flow showing email → login → setup tasks → service live.

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Keywords: MyOperator post-payment steps, activate package, call flow setup, dashboard login