> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # What steps are required to integrate MyOperator with KYLAS CRM? # Set Up KYLAS CRM Integration with MyOperator ## Quick answer * Enable inCall and afterCall webhooks in MyOperator. * Turn on Click-to-Call (recommended). * Make sure user email IDs match in both systems. * Install the KYLAS Caller app and add a MyOperator Connected Account. * Map agent webhooks (Incoming-Call + Hang-up URLs). * Sync users between KYLAS and MyOperator. ||| Warning If any item is missing, call activities won’t sync. --- ## Table of Contents 1. [When to use this guide](#2-1-when-to-use-this-guide) 2. [Prerequisites](#2-2-prerequisites) 3. [Install the KYLAS Caller app](#2-3-install-the-kylas-caller-app) 4. [Add a Connected Account](#2-4-add-a-connected-account) 5. [Map agent webhooks](#2-5-map-agent-webhooks) 6. [Configure webhooks in MyOperator](#2-6-configure-webhooks-in-myoperator) 7. [Sync users](#2-7-sync-users) 8. [What happens after integration](#2-8-what-happens-after-integration) 9. [Flip-side - when calls fail to log](#2-9-flip-side-when-calls-fail-to-log) 10. [Troubleshooting & common errors](#2-10-troubleshooting-common-errors) 11. [Related articles](#2-11-related-articles) --- ## 1. When to use this guide * Real-time call logging and Click-to-Call inside KYLAS CRM * Owner auto-assignment and duplicate prevention * A deterministic checklist for admins and AI bots [Back to top](#1-set-up-kylas-crm-integration-with-myoperator) --- ## 2. Prerequisites | Item | Minimum requirement | |---|---| | KYLAS edition | Growth or higher (Marketplace) | | MyOperator plan | Growth or higher (Webhooks + Click-to-Call) | | User roles | KYLAS Admin + MyOperator Admin | | Email IDs | Exact match (case-sensitive) | | Browser | Latest Chrome / Firefox / Edge | [Back to top](#1-set-up-kylas-crm-integration-with-myoperator) --- ## 3. Install the KYLAS Caller app 1. Open KYLAS Marketplace → search Caller → click Install. 2. After installation, click Open App to access the KYLAS Caller dashboard. ![](https://content.api.getguru.com/files/view/f01e9c62-3ff4-4c79-a146-1c07569e99b8) [Back to top](#1-set-up-kylas-crm-integration-with-myoperator) --- ## 4. Add a Connected Account | Step | Action | UI path | |---|---|---| | 1 | KYLAS Caller → View Details → Connected Accounts | | | 2 | Add Connected Account → Vendor = MyOperator | | | 3 | Paste credentials from MyOperator: API Key, API Secret, Public IVR ID | MyOperator → Settings → API Integration | | 4 | Click Save → account shows Connected badge | | ![](https://content.api.getguru.com/files/view/bcbd7712-1ca3-4621-bc38-4621001fdff8) ![](https://content.api.getguru.com/files/view/3d17f299-66b9-485e-a15e-50f8300f5056) [Back to top](#1-set-up-kylas-crm-integration-with-myoperator) --- ## 5. Map agent webhooks 1. KYLAS Caller → View Agents → Add Agent. 2. Map each KYLAS user to the matching MyOperator user. 3. Two URLs are generated: Incoming-Call URL and Hang-up URL. [Back to top](#1-set-up-kylas-crm-integration-with-myoperator) --- ## 6. Configure webhooks in MyOperator | Webhook | Method | URL (from KYLAS) | Content-Type | |---|---|---|---| | inCall | POST | Agent Incoming-Call URL | application/json | | afterCall | POST | Agent Hang-up URL | application/json | Path: MyOperator → Manage → API Integration → Webhooks → Add New Webhook → Save [Back to top](#1-set-up-kylas-crm-integration-with-myoperator) --- ## 7. Sync users 1. KYLAS CRM → Manage Users → Add User (invite by email). ![](https://content.api.getguru.com/files/view/3ac60dea-bef9-4bf3-be85-b2e91bee66c0) 2. KYLAS Caller → View Agents → Add Agent (map KYLAS user ↔ MyOperator agent). ![](https://content.api.getguru.com/files/view/5d0d50fa-905b-4a19-914b-715fcaf64a23) 3. Repeat until every agent shows Mapped. [Back to top](#1-set-up-kylas-crm-integration-with-myoperator) --- ## 8. What happens after integration | Call direction | Logging behaviour in KYLAS | |---|---| | Incoming – number match | Activity appended to Lead; full details + recording | | Incoming – no match | New Lead created → activity logged | | Outgoing (Click-to-Call) | Activity logged under the target Lead | | Missed call | Activity logged with status = Missed | [Back to top](#1-set-up-kylas-crm-integration-with-myoperator) --- ## 9. Flip-side - when calls fail to log | Failure point | Result | Fix | |---|---|---| | Webhook URL typo | No inCall / afterCall logs | Re-copy URLs | | Email mismatch | Owner shows “Unknown User” | Edit emails | | Click-to-Call off | Outbound calls are not logged | Enable Click-to-Call | | Invalid token/secret | 401 error | Regenerate credentials | | Simultaneous dial mode | Owner mismatch | Use Balanced / Serial-wise | | Rate limit 60 req/min | 429 errors; delay | Throttle or upgrade | [Back to top](#1-set-up-kylas-crm-integration-with-myoperator) --- ## 10. Troubleshooting & common errors | Symptom | Likely cause | Resolution | |---|---|---| | No activities logged | Webhooks disabled | See section [6](#2-6-configure-webhooks-in-myoperator) | | Recording URL empty | Recording disabled | Enable recording | | `AUTH_INVALID_TOKEN` | Token expired | Regenerate secret | | Call log delay > 30 s | Rate limit hit | Check MyOperator API usage | || Info Need more help? Email support@myoperator.com — Tier-2 SLA ≤ 4h. [Back to top](#1-set-up-kylas-crm-integration-with-myoperator) --- ## 11. Related articles * [KYLAS CRM + MyOperator Integration Guide](https://app.getguru.com/card/ikXBKqLT/KYLAS-CRM-MyOperator-Integration-Guide) * [How a Webhook Works?](https://app.getguru.com/card/cjg6XeXi/-How-a-Webhook-Works) * [How to make outgoing calls via MyOperator (Click to call and Dialer app)](https://app.getguru.com/card/TjgeM6dc/How-to-make-outgoing-calls-via-MyOperator-Click-to-call-and-Dialer-app) --- **Keywords:** KYLAS CRM • MyOperator integration • Webhook • Click-to-Call • call activity logging • agent mapping • troubleshooting